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Frequently Asked Questions

Here you can find answers to some of the common questions we receive in our call centres. If you can't find the answer you are looking for, you may like to try our A to Z of council services.

Council Tax and Benefits

• Which Council Tax Band am I in?
• I have just moved and need a new Direct Debit form for council tax

Comments and Complaints

• How can I make a comment, suggestion or complaint?

Disabled Car Badges

• I need to renew my Disabled Parking Badge who do I contact?
• How long before my badge expires should I apply for a new one?

Refuse and Recycling

• I would like some bulky items taking away, who do I contact?
• Where is my nearest recycling centre
• Which day is my wheelie bin/Green sack collection?
• Someone has dumped rubbish near my house, who do I complain to?

Roads and Footpaths

• There is a problem on the public highway
• There is a street light not working in my street
• There is a pothole in the road, who can I speak to?

Planning

• Do I need planning permission to extend my kitchen?
• I wish to have my kerb dropped

Pollution

• Who deals with smoke pollution?

Voting

• How do I register to vote with Trafford

Your Home

• Can I get a home improvement grant
• I have a blocked drain who do I contact?
• I've got rats/mice/wasps/bees, how can I get rid of them?