Residential Care Services

Welcome to our online payments page. Please review the information below before continuing to make a payment for residential care services via our payment services provider Civica.

If you are calling to pay residential care charges or community care charges your reference number has changed from a 7 digit number to an 8 digit number, which is shown on your latest statement. If you do not have your new 8 digit reference please contact us on 0161 912 2106 (opening hours are 8am - 7pm Mon to Fri).

Continue to pay for residential care services

Cards Accepted

We accept the following cards for online payments:

Logos of cards credit and debit cards accepted by Trafford Council

Card charges

If you use a credit card or a prepaid bank card to pay for a service, a transaction charge of 0.8% will be payable. This reflects the card suppliers' charges to the Council for accepting credit card payments.

Parking penalties, donations and debit card payments do not incur a transaction charge.

Card security

To prevent unauthorised use of your card, we aim to ensure the highest levels of security and peace of mind whilst using your card online. When making a payment, you will be redirected to our payment services provider Civica you may be asked by your card provider to verify your identity using Verified By Visa or Mastercard SecureCode.

If your card provider is a participant in the scheme you will be asked to enter the security details that you agreed with your provider when you registered your card. Don't worry if you haven't registered yet. You'll have the opportunity to register during the payment process.

If your card provider is not a participant in the scheme, your transaction will simply continue as usual.

Mastercard and Visa logosSecurity Metrics Certified logo

Continue to pay for residential care services