Trafford Assist

Trafford Assist is Trafford's Local Welfare Assistance scheme designed to help residents:

  • Meet immediate short-term needs in an emergency or as a result of a disaster.
  • Return to or remain in the community and help them to live independently in their own home.
  • To meet essential travelling expenses e.g. to attend a funeral of a close relative.

To get an award, you must be able to show that you have no other means of getting help and an award is the only way that you can avoid serious damage or risk to the health or wellbeing of you or your family.

Who can get an award?

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You do not need to be getting any benefits or entitlements to receive an award but you must satisfy the following criteria:

  • You must be aged 16 or over.
  • You must be a UK resident.
  • You must live in Trafford or be planning to move into Trafford (within the next 6 weeks).

Each case is decided on its merits and your circumstances, income and capital will be taken into account before a decision is made.

Are there any other restrictions?

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  • If you are applying for an item such as a fridge freezer then you can only make one application within a 24 month rolling period for the same item.
  • Food parcels and other emergency awards are restricted to 2 consecutive applications within a 12 month rolling period, although additional awards may be considered in exceptional circumstances.
  • If you are already receiving support from other agencies or charities then the fund cannot duplicate this provision.

What kind of things can I apply for?

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White goods and furniture

In certain circumstances, the scheme can award essential one off items such as an electric cooker, a fridge, a bed etc.

All furniture and goods provided by the scheme will:

  • Be clean and of good quality.
  • Be delivered to your address.
  • In addition all white goods will be fully tested and meet all current regulations relating to domestic electrical appliances within the UK. They will also be covered by a warranty.

Food

Food parcels will be based on family size and dietary requirements, and are designed to feed a family for 3 days.

Fuel

The scheme can help residents on prepayment cards with an emergency top up of gas or electric. Awards are made through a voucher system and are credited onto your pre-payment card at a Paypoint Outlet.

Travel Expenses

In certain situations the scheme can pay for one off emergency travel expenses within the UK.

How do I apply?

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To apply, simply call the 0300 330 5467 (landlines charged at BT local rate, mobile phone charges may vary dependent on your tariff)

Or alternatively fill in an Online application form.

There are also a number of different agencies who can help you to make an application and help verify your details and circumstances.

How do you decide?

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We look at a number of different factors such as:

  • Whether you meet the eligibility criteria.
  • The nature of the emergency or situation.
  • You and your family’s financial circumstances.
  • Any existing support, payments or award you receive or may be entitled to.
  • Any other relevant information.
  • The amount of budget remaining.

All decisions are discretionary and made on a case by case basis.

When will I find out?

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We will aim to deal with your application within the following timescales:

  • In an emergency situation a decision will normally be made on the same day, depending on the time of the application.

The service is open between 9am and 5pm Monday to Friday and no awards are made outside of these hours.

  • In all other cases awards will be decided within 3 working days.

In an emergency we will notify you of your decision by email or phone so long as you have provided these details. In all other cases we will inform you of your decision in writing.

What should I do if I disagree with a decision?

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You can ask us to look at our decision again. Please complete an appeal form stating the reasons why you disagree with our decision. You should send this with any further information or evidence which you want us to consider.

The Council must receive a request for a review within one week of being notified of the decision.  An Officer of the Council will review the decision; this will not be the Officer who made the original decision.

Where the customer is still not satisfied, they will be entitled to a final review which must be made in writing within one week of the date notified of the outcome of the review.

An Exchequer Services Team Leader will conduct this final review and the decision made will be reported in writing to the customer.

What are the timescales for appeals?

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In an emergency situation, appeals will be dealt with within 1 working day. If you are still not satisfied then you can ask for your appeal to be heard a senior member of staff, which will take 3 working days.

In all other circumstances appeals will be heard within 5 working days.