Bin collection changes
Current reported issues
Due to unforeseen circumstances, it may not always be possible to finish emptying bins on your bin day. When this happens we will tell you and let you know what you need to do below.
The table below lists changes to our bin collection service. If your street is on the list, you do not need to report your bin as missed.
|Bin collection date||Missed bin (colour) and area||New bin collection date||What you need to do||Reason bin is missed|
- You must put your bin out no later than 6.30am on your collection day. If your bins are not available for collection when we visit your property, we will not return.
- Bin collections take place Monday to Friday except Christmas Day and New Year’s Day.
- If you think we've missed your bin, report a missed bin collection.
- If we experience severe weather or the road conditions are compromised there may be disruption to your bin collections. We understand you'll have concerns about this if we experience such conditions, so please see our advice below about bin collections in severe weather.
FAQs – bin collections during severe weather conditions
Why haven't my bins been collected on my bin day?
If we haven't yet collected your rubbish, we'll be on our way, please bear with us. During periods of severe weather conditions we may experience some delays in getting to your area and may even have to suspend collections until conditions improve. We'll update this page with any changes.
There are a number of reasons, depending on where you live, why we may not be able to collect. For instance, we may struggle to get to many places due to there being lots of ice remaining on the ground. We have to make risk assessments to determine whether or not it's safe for refuse collection wagons to enter a particular road.
Another reason could be there is more rubbish for us to collect because we simply haven't been able to collect due to the dangerous conditions. This means our collection service has slowed up significantly, but we're doing our very best – with the resources we have at our disposal – to get the collection service back to normal as quickly as possible.
What should I do with my bins if they've not been collected during severe weather conditions?
This very much depends on the situation at the time. We'll update this page with any changes.
However, if it's possible, it would help if you could take them to your nearest household waste recycling centre.
Why has my green bin not been emptied completely?
When the weather is particularly cold, there may be occasions when some green bins are not emptied completely. This is because any moisture created by garden and food waste may freeze in the cold weather, resulting in some waste getting stuck to the bottom of the bin. We endeavour to collect and empty every bin. Where the content remains stuck to the bottom of the bin, the bin operatives will return the bin to the kerbside with the content still in the bin.
If this happens, we ask that you bring your green bin back in. We will then empty your green bin on the next scheduled collection day.