Early Help Hubs (0-11yrs) Privacy Notice

Our core data protection obligations and commitments are set out in the Council’s primary privacy notice.

This notice provides additional privacy information for Children, young people and their families who use Early Help Hub services


We collect, or obtain your personal information for the following purpose(s):

  • To maintain up-to-date contact information for children and families so that we are able to communicate with you about your/ your child’s progress/ any issues
  • To audit the numbers of children, young people and parents using our services, their levels of need so that we are able to plan for current and future staffing to meet the needs of this group.
  • To delivering services and  support by ensuring other statutory or voluntary agencies with whom the council is working, are able to deliver ‘joined up’ services to you
  • To monitor early intervention services and the use of the hubs I order to ensure services are relevant.
  • To help investigate any concerns or complaints you have about our services and for answering      enquiries under access legislation;

Categories of personal data

In order to carry out these purposes, we collect and obtain:

  • Name
  • Address
  • Date of birth
  • Gender
  • Ethnicity
  • Telephone numbers
  • Family member details
  • Social care assessments
  • Risk assessments
  • Schools attended
  • School preferences
  • Behaviour and attendance data
  • Email address of parent/guardian
  • Medical and SEN needs
  • Financial information/benefits
  • Intervention status
  • Reasons for referral

Legal basis for processing

The legal basis for processing your personal information is: 

  • You, or your legal representative, have given consent
  • it is necessary to perform statutory functions such as EH assessments 
  • it is necessary to deliver the service
  • it is necessary to protect you or others from harm

Information sharing/recipients

For us to:

  • Monitor who uses Early Help services
  • Identify which families need our support
  • Understand and meet the needs of families
  • Understand the difference we are making

Your personal information may also be shared with other organisations, such as those who assist us in providing services:

  • Health, Social Services, Housing Services and Providers, Police and Fire Services, Domestic Abuse      Services, Substance Misuse Services, Young Peoples Services, Health Visiting and School Nursing Services, Education Services, the Department for Work & Pensions, the Department for Communities & Local Government, Public Health and the Families Health & Wellbeing Consortium

As well as information collected directly from you, we also obtain or receive information from:

  • The Early help panel
  • Other professionals

We will only share with your written consent unless there is a safeguarding concern in which case we may share with children’s social care without your consent if considered necessary.

Data transfers beyond EEA

This is covered in Trafford Council’s primary privacy notice. 

Automated Decisions

There are no automated decisions made by the service.  All decisions are made through professional consideration of any data and information that we hold.

Data retention/criteria 

We retain some data relating to children and young people referred to the service for 7 years following last contact with the service.

Updates (notice)

We may update or revise this Privacy Notice at any time so please refer back to this page for the most up to date version.

Right to Withdraw Consent:

Where the legal reason for processing your personal information is based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of our processing prior to the withdrawal of your consent.

If you wish to exercise your rights (as outlined above) or to raise a concern about the handling of your personal information by the council, please contact our Data Protection Officer (DPO):

The DPO, Legal Services, Trafford Council, Trafford Town Hall, Talbot Road, Stretford, M32 0TH

Email: data.protection@trafford.gov.uk

Data Protection Officer (DPO) contact information (rights/complaints)

Whether you are exercising your rights or raising a concern, you will normally need to include documents that prove your identity as well as a clear and precise description of your request/concern.

We will process requests in accordance within the legislative framework and the statutory time scales and inform you should an extension of time be necessary.

More information about how to exercise your rights is available on our Data Protection page

Complaints (ICO)

If you are not satisfied with the way we have answered a request from you or handled your personal information, you have the right to make a complaint to the Information Commissioner who may be contacted at: The ICO

This right is not dependant on you raising a complaint with us first but we would encourage you to contact our DPO so we can consider your concerns as quickly as possible.