SENDIASS Independent Support Service for SEND Privacy Notice

Our core data protection obligations and commitments are set out in the Trafford Council’s primary privacy notice.

This notice provides additional privacy information for:

  • People accessing the SENDIASS service
  • Partners working with Trafford Council


We collect or obtain your personal information for the following purpose(s):

  • To support you in accessing suitable SEND provision
  • To signpost you to services that meet the needs of your child or young person
  • To enable you to receive communications from us about your request
  • Enabling us to provide a service to the young people who sign up for it and to deliver services and support
  • Training and managing the employment of our staff who deliver those services
  • Investigating any worries or complaints you have about our services
  • Keeping track of how our services are being used
  • Checking the quality of services (internally and by external organisations)
  • Helping with research and planning of new services
  • Enable co-ordinated working with other teams and organisations;
  • Carry out statutory duties relating to Part 3 of the Children and Families Act 2014 for which we are responsible;
  • Manage those services we provide to you/your child/young person;
  • Help investigate any concerns or complaints you have about the support we provide;
  • Complete anonymised statistical returns to the SEND Services of Trafford and to government departments.

Categories of personal data

In order to carry out these purposes we collect and obtain:

  • Name (Of young person, parent or carer)
  • Address,
  • Date of birth
  • Email details
  • Contact telephone number
  • Address

We will also process “Special Category” data as defined in Article 9 of the UK General Data Processing Regulation. This includes:

  • Ethnicity
  • Gender
  • Data concerning health/learning difficulties and disabilities.

Legal basis for processing

The legal basis for processing your personal information is:

  • Article 6.1 (e) UK GDPR – Performance of a task in the public interest, and:
  • Article 9.2 (g) UK GDPR – Processing is necessary for reasons of substantial public interest.

The Council also has a statutory duty to provide this service by virtue of the Children and Families Act 2014.As a corollary Article 6.1.(c) of UK GDPR will also apply (Legal Obligation).

If you fail to provide certain information when requested, we may not be able to perform the services you have requested or we may be prevented from complying with our legal obligations.

Information sharing/recipients

We may with your consent, share personal information about you with the following types of organisations:

  • Education, health and social care services
  • Special education needs advisory service and inclusion services
  • EHC team
  • Educational establishments

The only exception would be where a failure to share your personal information would lead to a risk of significant harm to you or others.

Automated decisions

All the decisions we make about you involve human intervention and are not automated.

Data retention

We will only keep your personal information for as long as the law specifies or where the law does not specify this, for the length of time determined by our business requirements.

Rights of individuals

Information about:
  • exercising your rights
  • contacting our Data Protection Officer
  • raising a concern with us, or
  • making a complaint to the Information Commissioner is accessible in our guide on exercising your rights, found on the Council’s data protection internet page

If you wish to complain to the Information Commissioner the contact details are:

Information Commissioner's Office,
Wycliffe House Water Lane,
Cheshire SK9 5AF

Updates (notice)

We may update or revise this Privacy Notice at any time so please refer back to this page for the most up-to-date version.

This page was last modified: Tuesday 16 November 2021 10:38