Troubled Families Privacy Notice

Our core data protection obligations and commitments are set out in the Council’s primary privacy notice.


We collect, or obtain your personal information for the following purposes:

  • To deliver the Government’s national Troubled Families Programme (known as Stronger Families in our Borough)
  • Early intervention, service improvement and planning, research using anonymised data

Categories of personal data

In order to carry out these purposes, we collect and obtain:

  • Name
  • Address
  • Date of birth
  • Gender
  • Ethnicity
  • Telephone numbers
  • Family member details
  • Social care assessments
  • Risk assessments
  • Schools attended
  • School preferences
  • Behaviour and attendance data
  • Email address of parent/guardian
  • Medical and SEN needs
  • NHS number
  • National Insurance Number
  • Unique pupil numbers
  • Financial information/benefits
  • Intervention status
  • Reasons for referral

Legal basis for processing

The legal basis for processing your personal information is:

  • The Digital Economy Act 2017
  • The Children’s Act 2004
  • The NHS Act 2006
  • The Children’s and Families Act 2014
  • The Crime and Disorder Act 1998
  • The Education Act 2002
  • The Localism Act 2011
  • Local Government Act 2000
  • Criminal Justice Act 2002
  • Sexual Offences Act 2003
  • Police and Criminal Evidence Act 1984
  • The Children (Leaving Care) Act 2000
  • Special Educational Needs and Disability Regulations Act 2014
  • Immigration and Asylum Act 1999
  • Education and Skills Act 2008
  • Protection of Children Act 1998

Information sharing/recipients

For us to:

  • identify which families need our support
  • understand and meet the needs of families
  • understand the difference we are making

we may share personal information about you with the following types of organisations:

  • Health, Social Services, Housing Services and Providers, Police and Fire Services, Domestic Abuse Services, Substance Misuse Services, Young Peoples Services, Probation and HM Prison Services, Youth Justice Service, Health Visiting and School Nursing Services, Education Services, the Department for Work & Pensions, the Department for Communities & Local Government, Public Health and the Families Health & Wellbeing Consortium

National Impact Study (NIS)

The national Troubled Families Programme carries out an evaluation in which all local authorities are required to participate. Local authorities are asked to provide the following information:

  • Name, date of birth, gender and postcode, national insurance numbers, unique pupil numbers
  • Eligibility problems met
  • Status of intervention
  • Family progress data (FPD) every six months for all individuals in families who are being supported by the programme against a number of measures.

Automated Decisions

For this service:

  • All the decisions we make about you involve human intervention

Data retention/criteria

The Goddard Enquiry has ruled that no social care data can be deleted until we are advised. To comply with the national troubled families programme, we are required to retain information from the commencement of the programme in 2014 until 2020.

Rights of individuals

Information about:

Updates (notice)

We may update or revise this Privacy Notice at any time so please refer back to this page for the most up-to-date version. 


This page was last modified: Wednesday 24 July 2019 18:23