Welfare Rights Team (CFW-ASC) Privacy Notice

Our core data protection obligations and commitments are set out in the Council’s primary privacy notice.

This notice provides additional privacy information for:

 the Adult social care welfare rights team.


We collect, or obtain your personal information for the following purpose:

  • To provide you with accurate advice and carry out case work. We need to keep case records in order to manage case work effectively and for quality assurance purposes

Categories of personal data

In order to carry out these purposes we collect and obtain your name address, date of birth, national insurance number (as this is the reference for DWP). We may need to record the names and dates of birth of family members, whether you are living with a partner, details of illness/disability and health care professionals involved. We may also need to know details of your income and savings (if we are being asked to check and advice on means tested benefits). Very occasionally, we may need to ask about religious beliefs (if, for example, it’s relevant to care needs or if cultural practices impact on capital issues) but we would only record this if it was relevant. 

Legal basis for processing

The legal basis for processing your personal information is:  

  • The Care Act 2014.

Consequences if information is not provided

If information is not provided, we cannot provide advice and/or advocacy or representation. If you fail to provide certain information when requested, we may be prevented from complying with our legal obligations.

Information sharing/recipients

We may share personal information about you with the following types of organisations:

  • DWP this is because they administer the benefits that we are assisting with,
  • HMCTS if we are acting as representatives at appeal tribunals.
  • health professionals to obtain information to support with benefit claims,
  • other colleagues within the council as we can work jointly to achieve the best outcomes,
  • the Housing Benefit and Council Tax Support teams as these are benefits administered by the council,
  • we can work jointly with other organisations such as HOST who carry out the councils statutory duty regarding homelessness and homelessness prevention because some of our clients require assistance from them as well.

Categorise sources if not obtained from data subject

As well as information collected directly from you, we also obtain or receive information from:

  • Other services within the council, colleagues in our Children Families and Wellbeing directorate, professionals from other organisations such as CMHT, GP’s and other health professionals, close relatives.

Automated decisions

For this service:

  • All the decisions we make about you involve human intervention

Data retention/criteria

Our Corporate Retention Schedule outlines how long we retain certain types of information. For further information on how long we retain your data in accordance with retention guidelines, please contact data.protection@trafford.gov.uk

Rights of individuals

Information about:

Updates (notice)

We may update or revise this Privacy Notice at any time so please refer back to this page for the most up-to-date version.

This page was last modified: Tuesday 30 March 2021 13:27