Planning and Development information Service update The Planning and Development Service has been experiencing unprecedented demand, with record numbers of applications received. This unfortunately, has resulted in the processing of planning applications taking longer than usual. The service is also carrying a number of officer vacancies and the allocation of a case officer to applications is likely to take longer than usual. Your householder application may now take between 12-15 weeks before you receive a decision rather than the standard 8 weeks. We apologise for these delays and are working to put measures into place to return to normal service as soon as possible. Following the end of all Covid 19 restrictions, all other parts of the service are now operating as normal. Officers are contactable via usual email addresses and phone numbers. Site visits are being carried out in the usual way. Making representations If you wish to make representations (objecting or in support) on an application please use the online Search and Track facilities otherwise known as Public Access. You will in the first instance need to register and then you are able to make representations on the relevant application. We will be referring all representations to the online system. Planning enforcement complaints During this period only urgent planning enforcement complaints will be investigated where there is evidence of significant harm. Complaints relating to house extensions or garden buildings will not generally be considered urgent at this time and planning compliance officers will not enter properties or gardens. General enquiries and queries If you have a general planning query, the general planning telephone number (0161 912 3149) is currently being answered by our customer call centre— Access Trafford—who are taking a high volume of calls at the moment. You can find answers to the most frequent queries either on our Planning Pages or on the Planning Portal, both these sites provide a range of planning information. If you still need to contact us, you can email us at firstname.lastname@example.org, though there may be some delay in responding to you.