Support and advice for people who are clinically extremely vulnerable

If you are clinically extremely vulnerable, you will have received a letter from the NHS or your GP confirming this.

You should:

  • Stay at home, except to attend medical appointments or to exercise outdoors
  • Work from home. If you cannot work from home you should not attend work
  • Only travel when absolutely necessary

If you live with someone who is clinically extremely vulnerable, you do not need to isolate but should minimise your contacts with people outside your household.

If you need help with accessing food or medical supplies or digital connectivity, please call Trafford’s Covid Response Line on 0808 278 7803.

Anyone who is clinically extremely vulnerable can also register on the National Shielding Service System, which connects you directly to supermarkets to register for priority delivery services.


You are strongly advised to work from home. If you cannot work from home, you should not attend work.

You may want to speak to your employer about taking on an alternative role or change your working patterns temporarily to enable you to work from home where possible.

If you cannot make alternative arrangements, your employer may be able to furlough you under the Coronavirus Job Retention Scheme, which has been extended until the end of April 2021.

As you are being advised not to attend work, you may be eligible for Statutory Sick Pay (SSP) or Employment Support Allowance (ESA).


If you are clinically extremely vulnerable you should stay at home as much as possible.

You can still go outside for exercise or to attend health appointments, but try to keep all contact with others outside of your household to a minimum, and avoid busy areas.

You can still meet with your support bubble, but you cannot meet others you do not live with unless they are part of your support bubble. Outdoors, you can meet one person from another household for exercise.

Try to stay 2 metres away from other people within your household, especially if they display symptoms of the virus or have been advised to self-isolate.


You are advised not to go to the shops. Use online shopping if you can, or ask others to collect and deliver shopping for you.

If you do not have someone you can rely on to go shopping for you, you can register to request priority access to supermarket delivery slots. If you already have priority access to a supermarket delivery slot, this will continue – you do not need to do anything further.

Registering on the site just gives you priority. It does not mean you’ll definitely get a delivery slot. If you want access to supermarket deliveries, you will also need to set up an account with at least one supermarket and book slots yourself.

If you need help with accessing food or registering for priority access with a supermarket, please call Trafford’s Covid Response Line on 0808 278 7803.


You are strongly advised not to go to a pharmacy.

In the first instance, you should ask if any friends, family or volunteers can collect medicines for you.

If friends and family are not able to collect your medicines for you, and you and/or the pharmacy are unable to arrange for a volunteer, then you will be eligible for free medicines delivery. Please contact your pharmacy to inform them that you are clinically extremely vulnerable and need your medicines delivered, and they will arrange this free of charge.

If you need help with accessing medicines, please call Trafford’s Covid Response Line on 0808 278 7803.

Accessing care and support

You can still receive informal care at home from people within your support bubble.

You or anyone in your household can still receive care at home from professional social care and medical professionals.

You can safely access a range of NHS services from home, including ordering repeat prescriptions or contacting your health professional through an online consultation. To find out more visit Health at Home or download the NHS App.

It is also really important to look after your mental health. Go to the Every Mind Matters website for advice and practical steps that you can take to support your wellbeing and manage your mental health during this pandemic.

Vitamin D supplies

People who are critically extremely vulnerable are now being given until 21 February 2021 to apply for free vitamin D supplements from the Government.

You will receive a letter inviting you to opt in for a supply to be delivered directly to your home. Full details of how to apply can be found on the NHS website.


The clinically extremely vulnerable will get priority access to vaccination against COVID-19 before the general population. You will be contacted again by the NHS with more information on when and how you will be invited to get the vaccine.

For more information about support for the clinically extremely vulnerable please see the government guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19.