Self-isolation information and support

What is self-isolation?

When to self-isolate

What you cannot do when you self-isolate

How long to self-isolate

Why is self-isolation important?

Supporting you to self-isolate

Financial support to self-isolate

What is self-isolation?

Self-isolation is when you do not leave your home because you have or might have coronavirus (Covid-19). This helps stop the virus spreading to other people.

It's a legal requirement to self-isolate if you test positive or are told to self-isolate by NHS Test and Trace. You could be fined if you do not self-isolate.

When to self-isolate

Self-isolate immediately if:

  • you have any symptoms of coronavirus (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste)
  • you've tested positive for coronavirus – this means you have coronavirus
  • someone you live with has symptoms or tested positive
  • someone in your support bubble has symptoms and you’ve been in close contact with them since their symptoms started or during the 48 hours before they started
  • someone in your support bubble tested positive and you’ve been in close contact with them since they had the test or in the 48 hours before their test
  • you've been told you've been in contact with someone who tested positive – find out what to do if you're told to self-isolate by NHS Test and Trace or the NHS COVID-19 app
  • you arrive in the UK from a country with a high coronavirus risk – see GOV.UK: how to self-isolate when you travel to the UK

What you cannot do when you self-isolate

You must not leave your home if you're self-isolating.

  • do not go to work, school or public places – work from home if you can
  • do not go on public transport or use taxi
  • do not go out to get food and medicine – order it online or by phone, or ask someone to bring it to your home
  • do not have visitors in your home, including friends and family – except for people providing essential care
  • do not go out to exercise – exercise at home or in your garden, if you have one

You can leave your home to escape injury or harm. If you are living with domestic abuse please contact Trafford Domestic Abuse Services. If your life is in danger call 999. 

How long to self-isolate

If you test positive, your self-isolation period includes the day your symptoms started (or the day you had the test, if you do not have symptoms) and the next 10 full days.

Anyone you live with will also need to self-isolate at the same time.

You may need to self-isolate for longer if you get symptoms while self-isolating or your symptoms do not go away.

Why is self-isolating important?

By self-isolating, you are protecting your community and those who may become very sick if they become infected with Covid-19. Self-isolating is a very important and effective way of slowing the spread of a disease like Covid-19. 

1 in 3 people who have Covid-19 do not have symptoms so you must self-isolate if you are told to. You should not end your self-isolation if you do not have symptoms. 

Supporting you to self-isolate

There are a number of ways you can be supported while you self-isolate. You may need help accessing food while you cannot leave your home, or may need some financial assistance. 

I need practical support like shopping

Trafford's community hubs can help you throughout your self-isolation. They can help with essentials like accessing food and medication but also with activities like dog walking.

Find out more about what support the Trafford community response hubs can help with.

You can call the Community Response Line on 0808 278 7803.

I am living with domestic abuse

When you are self-isolating, you can leave your home to escape injury or harm. If you are living with domestic abuse please contact Trafford Domestic Abuse Services. If your life is in danger call 999. 

I need help caring for someone

If you usually care for someone and cannot because you are self-isolating please get in touch with us. Please contact Trafford Carers Centre by calling 0161 848 2400 or visiting their website. If you think you need substantial support caring for someone please contact the Council's adult care team.

I need mental health support

There are a number of mental health services in our borough still operating during Covid-19. You can find more details of these services online.

You can call the Greater Manchester mental health helpline on 0800 953 0285. The phoneline is open to everyone and can be called 24 hours a day, 7 days a week.

I want to keep my body active

Trafford Leisure provides online exercise for a range of abilities, including chair-based exercise.

Visit the Trafford Leisure website to access these video classes. 

I want to keep my mind active

If you would like to keep in touch with someone on the phone, please ask your local hub about a befriending service

Our library service has a number of things you can access online including books, audiobooks and newspapers. More information can be found on our e-library webpage.

Financial support to self-isolate

Test and Trace self-isolation payments

You may be eligible for a support payment if:

  • You live in Trafford and have been asked to self-isolate by NHS Test and Trace, or identified as a close contact by the NHS COVID-19 app.

  • You're the parent or guardian of a child who has been told to self-isolate and you need to take time off work to look after them.

Find out more about Test and Trace self-isolation payments.

Benefits and grants

There are also benefits and grants that you could claim if you are unable to work, if your household’s financial circumstances qualify. You can find out more information on benefits via the Citizens Advice website.

Trafford community hubs

You can also be supported by Trafford’s community hubs. The hubs can help with affordability and access to things like food and fuel. 

Find out more on how to access the Trafford community response hubs.