Planning and Development information Service update The Planning and Development Service has been experiencing unprecedented demand, with record numbers of applications received. This unfortunately, has resulted in the processing of planning applications taking longer than usual. The service is also carrying a number of officer vacancies and the allocation of a case officer to applications is likely to take longer than usual. Your householder application may now take between 15-20 weeks before you receive a decision rather than the standard 8 weeks. We apologise for these delays and are working to put measures into place to return to normal service as soon as possible. We have recently recruited three officers who will focus on householder applications. Making representations If you wish to make representations (objecting or in support) on an application please use the online Search and Track facilities otherwise known as Public Access. You will in the first instance need to register and then you are able to make representations on the relevant application. We will be referring all representations to the online system. Planning enforcement complaints If you suspect an alleged breach of planning control, you should provide a written complaint so that we can carry out an investigation. You can report breaches of planning control by email to email@example.com. Include as much information as you can, including photographs if you have them. More information about planning enforcement. General enquiries and queries If you have a general planning query, the general planning telephone number (0161 912 3149) is currently being answered by our customer call centre— Access Trafford—who are taking a high volume of calls at the moment. You can find answers to the most frequent queries either on our Planning Pages or on the Planning Portal, both these sites provide a range of planning information. If you still need to contact us, you can email us at firstname.lastname@example.org, though there may be some delay in responding to you.