Coronavirus (COVID-19) update to the Planning & Development service

Important information about changes to our services

Following the recent government announcement in response to the coronavirus outbreak, we have had to make some changes to the way we work. The Planning and Development service is continuing to operate as effectively as it can under the circumstances, however, there may be some delay in validation and registration of planning applications at this time.

We require that all applicants, agents and interested parties observe social distancing rules and do not approach officers in any circumstances if they see them carrying out their duties.

Planning officers are continuing to work on and assess current valid applications and are contactable on their usual email addresses and phone numbers.

Site visits

To limit face-to-face contact our officers will not attend site visits or meetings. Site notices will be posted and unaccompanied site visits will be undertaken where there is absolutely no alternative.

We will not enter properties or gardens. This means that if a site visit cannot be carried out safely, we will not be able to progress some applications. These will be assessed on a case by case basis.

To enable officers to assess applications you may be asked to provide photographs of your property, and post a site notice on your front boundary in lieu of a site visit. We won’t ask applicants for photographs where they are not resident at the property in question.

Representations and amendments to applications

Where interested parties have made representations and amended plans have been received, we may carry out a targeted re-consultation by email where this is appropriate and if we have contact details.

If you are making representations on an application, make sure you give us an email address and telephone number so that we can contact you if necessary.

Decision making

Delegated decision making will continue as usual. Applications which would normally have been considered by Planning Committee have now been delegated to the Head of Planning and Development in consultation with the Chairman, Vice Chairman and Opposition Spokesperson of the Planning and Development Management Committee. If you are an applicant or have commented on an application which is to be considered under this process then you will be contacted by the case officer with further information. One further written submission of a maximum of 1500 words, on a first come first served basis, will be accepted for consideration in full once an agenda is published. Please note the Head of Planning and Development will not enter into any correspondence about applications which are being dealt with through this process.

Planning enforcement complaints

During this period only urgent planning enforcement complaints will be investigated where there is evidence of significant harm. Complaints relating to house extensions or garden buildings will not generally be considered urgent at this time and planning compliance officers will not enter properties or gardens.

General enquiries and queries

If you have a general planning query, the general planning telephone number (0161 912 3149) is currently being answered by our customer call centre, Access Trafford who are taking a high volume of calls at the moment. You can find answers to the most frequent queries either on our Planning Pages or on the Planning Portal, both these sites provide a range of planning information. 

If you still need to contact us, you can email us at, though there may be some delay in responding to you.