Information on the benefits that may be available to you

  (Covid-19) update on financial support

We have announced our plans on how we will offer further financial support to our working age residents who already get some help towards their Council Tax bill.

We already give the vast majority of our residents who are in receipt of Council Tax Support, a 100% reduction off their Council Tax bill. This week we announced that we will be using the coronavirus funding available to extend this further and give all of our working age residents, who were eligible for Council Tax Support on or before 11 March 2020,  a 100% reduction off their 2020-21 bill - meaning they have nothing to pay this financial year.

It is anticipated that the reduction will be applied to the majority of these accounts in the next two weeks.  As a reminder all Council Tax recovery was suspended for 12 weeks at the start of the outbreak, meaning residents will have their revised nil charge bill before the suspension is lifted. 

If you already have an online account you will be able to login to check when the extra support is on your bill. If you haven’t signed up yet, we would recommend you do so as soon as possible as our phone lines are extremely busy. 

Don’t worry if you are not currently in receipt of Council Tax Support, you may still get help towards your Council Tax bill if you are no longer working and/or you are on a low income. 

You can view more information on the Council Tax Support page where you will also find an online application form. If you don’t yet know your income, as you are waiting to hear about benefits or further information from HMRC, you can still apply and let us know about this later. Alternatively you can apply once you have all of your information. We will automatically start your claim from 1 April 2020 as long as we have an online clam form by 31 May 2020. We will process your claim once we have all of your information, in the meantime recovery will be suspended.

Councillor Tom Ross, our Executive Member for Finance commented:

This remains a time of uncertainty for many people living in Trafford and I am pleased to see we’re using the £1.5m support we received from the coronavirus hardship fund to support some of our most financially vulnerable residents"


What to do if you think our decision is wrong.

Backdated claims

Find out whether you can get your benefit claim backdated.

Benefits calculator

Use our online calculator to check whether you qualify for Housing Benefit and Council Tax Support.

Changes in your circumstances

You must tell us straight away about any changes that could affect your benefit.

Discretionary Housing and Council Tax Support payments

If you do not get the full amount of Housing Benefit or your award of Council Tax Support is less than you were previously receiving in Council Tax Benefit then you may be able to claim a Discretionary Housing and Council Tax Support Payment.

Online forms & services

Access our online services or download useful forms and information leaflets.

Fraud investigation

What to do if you suspect someone is claiming benefit fraudulently.

Landlords information

Benefits information for registered social landlords and private landlords whose tenants do not receive local housing allowance.

Local housing allowance for landlords

Advice for private landlords, whose tenants (are not exempt from LHA) and claimed benefit or changed address after 8 April 2008.

Local housing allowance for tenants

Advice for private tenants, who made their claim or changed address after 8 April 2008. This section does not apply if you rent your property from a Registered Social Landlord such as Trafford Housing Trust.

Local housing allowance rates

Find out how much Local Housing Allowance you may be entitled to.

New claims

Information and advice about making a new claim for benefit.


What to do if you have been overpaid.

Welfare reforms

The Benefits System is going through one of its biggest shake ups for over 60 years and many working age people will be affected.

Trafford Assist

Trafford Assist can help residents meet short term needs in an emergency or help them to return or remain in the community

See also