Coronavirus (Covid-19) update: Environmental Protection
The Environmental Protection Service is still open and investigating your complaints around statutory nuisances, e.g. excessive noise, burning of waste, etc. However due to the current circumstances there may be a delay in providing a response to your complaint.
We have also made some changes to the way we work. Our officers will not, for the time being, be carrying out site visits or meetings related to complaints. You may be asked to provide evidence, such as a noise nuisance diary or photos / video to support a complaint.
If you can give us contact details or email addresses we can contact the people responsible for the nuisance to let them know we have received a complaint. We won't disclose the origin of any complaints received.
You can make a complaint online using the Environmental Protection Complaints Form.
Guidance around coronavirus is constantly changing, and you should check back to our website frequently for updated information.
Noise pollution can come in many forms. For example noise from loud music, barking dogs, alarms and power tools are all sources of neighbourhood noise. Noise from industrial machinery, construction sites and licensed premises are also common sources of noise. Complaints about excessive noise will be investigated by officers from our Pollution and Licensing section.
Excessive noise from neighbours and premises can be frustrating and cause a great deal of unnecessary stress and worry. The Pollution and Licensing section resolve the majority of complaints about neighbourhood noise by advice and informal action. Where necessary, enforcement action can be taken to resolve cases where noise is found and demonstrated to be persistent and excessive. There will be occasions where we are unable to take formal action. If we decide that this is the case residents will be informed and will be given advice about pursuing their own action in the magistrates court.
We recognise that noise can affect people in a number of different ways and situations. A range of services are provided which can help resolve many of these complaints.