Better Collections - FAQs

Why have changes been made?

The collection rounds are several years old and housing growth means they are not as efficient as they could be.

The new routes reduce unnecessary travel by hundreds of miles per week, making collections faster, more efficient and reduce are carbon footprint.

What changes have happened?

By changing the collection routes, the day in which you present your bins for collection may have changed. The order in which you present your bins may also have changed. Please check your new calendar to see how the changes affect you.

Are my bins be collected less often?

No, the frequency of when your bins are collected remain the same. Black and blue bins continue to be collected every four weeks, green bins collected every week and grey bins collected every two weeks.

Has my time of collection changed?

It may have. We do not publicise an exact time when we will collect your bins because it can vary every week. Bin collections will take place between 6.30am and 5.00pm.

Please make sure that your bins are ready to be collected by 6:30am on the appropriate day.

Do the changes affect all households?

Yes. The changes will affect all households across Trafford. Everyone affected will be contacted directly. Please do not follow your neighbours, whose arrangements may be different from yours.

Do these changes affect assisted bin collections?

If you have an assisted collection, your bins will continue to be collected for you. However, your collection day and the time of day when the bin crews will collect your bins may change. Please check your new calendar for details.

Do the changes affect bin collections from flats?

If you live in a flat and do not present your bins for collection, you do not need to do anything differently. But please be aware that your collection day and the time of day when the bin crews will collect your bins may have changed. Please check your new calendar for details.

Is my existing waste calendar now out of date?

Yes. Please use your new 2019/20 bin collection calendar.

You can find details of your new bin collection schedule and calendar on our bin collection dates page

Will you return to empty my bin if I forget to put my bin out on the right day?

We are not able to return for bins that were not presented when the crew arrived to empty them. Please make sure your bins are out by 6.30am on your scheduled collection day.