Better Collections

Your new bin collection service started week commencing Monday 14 October 2019

We’ve made some changes to the way we collect waste and recycling in Trafford to make our service more efficient.

  • The day and/or order in which your bins are collected may have changed.
  • The frequency of bin collections will have stayed the same (e.g. green bins will continue to be collected every week).

What do I need to do?

You should have received an information pack with a new bin collection calendar. If you have not received your information pack, please get in touch on 03330 035865.

You can also find details of your new bin collection schedule and calendar on our bin collection dates page 

How well is the new service doing?

In the first two weeks of the new service, our bin operatives have emptied an average of 97.4% of the 394,930 scheduled collections in the borough.

Whilst most bins are collected on the first attempt, we understand the new service has been frustrating for those who have had a missed collection. Teasing out problems with collections is only possible whilst the service is live; allowing us to make changes to resolve collection issues.

We would like to thank everyone for bearing with us as the new service embeds.

Download our performance dashboards to see how well the service is doing:

Why have changes been made?

The collection rounds are several years old and housing growth means they are not as efficient as they could be.

The new routes will reduce unnecessary travel by hundreds of miles per week, making collections faster and more efficient.

Do the changes affect assisted bin collections?

If you have an assisted collection, your bins will continue to be collected for you. However, your collection day and the time of day when the bin crews will collect your bins may change.  Please check your new calendar for details.

Do the changes affect bin collections from flats?

If you live in a flat and do not present your bins for collection, you do not need to do anything differently. But please be aware that your collection day and the time of day when the bin crews will collect your bins may change. Please check your new calendar for details.

FAQS

Read our frequently asked questions