Housing and homelessness advice

Housing Options Service Trafford (HOST) provides housing advice and assistance via telephone and email during our normal operating hours. If you become homeless outside of these hours, your call will automatically divert to HOST’s out of hours service.

The HOST reception at Sale Waterside is only open to those with appointments. If you need a face to face appointment, contact us to arrange.

Opening hours

  • Monday 9am – 5pm
  • Tuesday 9am – 5pm
  • Wednesday 1pm – 5pm
  • Thursday 9am – 5pm
  • Friday 9am – 5pm

Contact details

  • Homeless or at risk of losing your home

    Homeless or at risk of losing your home

    We can help if you homeless or are at risk of losing your home. The earlier you contact us the more options you will have available to you.

    If you are threatened with homelessness

    You are legally threatened with homelessness if you are likely to become homeless within the next 56 days. This could be because you:

    • Have received a notice from your landlord.
    • Have been asked to leave by friends or family.
    • Have been asked to leave by a landlord you live with.
    • Are at risk of violence or abuse.
    • Are overcrowded or living in poor housing conditions.

    If you are at risk of losing your home and eligible for assistance, we can work with you to prevent your homelessness.

    We will give you advice and, if needed, will negotiate on your behalf to help you keep your home. If this is not possible, we will work with you to help you find alternative accommodation before you become homeless.

    If you are currently homeless

    If you are homeless, you should contact us immediately.

    You are legally homeless if:

    • You have no property in the UK or elsewhere that you can legally occupy.
    • You are unable to remain in your current home due to risk of violence, abuse, harassment, or serious threats of violence.
    • You are unable to remain in your current home because of extreme overcrowding, very poor conditions/state of repair, serious financial hardship, or other special reason.
    • You have a movable home such as a boat or caravan and there is nowhere it can be lawfully placed.

    When you contact us, we will carry out a homelessness assessment to help us understand your situation. We will then draw up a Personal Housing Plan which will explain the next steps we have both agreed to take to help you find a home.

    Usually, we will provide you with temporary accommodation while we look into your options.

    We will provide letters to confirm any decisions we make on your homeless application.

    You have the right to ask for a review of some of the decisions if you do not agree with them, but must do so within 21 days of receiving the decision.

    For more information on the review procedure please contact your Housing Options Officer.

    Please also see our Legal Homelessness Duties page.

  • Evictions and repossessions

    Evictions and repossessions

    If your landlord has threatened to evict you from your home you must seek assistance immediately.

    In most cases, your landlord must follow a specific legal procedure to end your tenancy. However, your rights will depend on the type of tenancy agreement you have. You can use Shelter’s online tool to find out what type of tenancy you have.

    Before you can be evicted, most landlords must:

    • Serve a valid written notice.
    • Get a possession order from the court once the notice has expired.
    • Get a warrant for possession from the court once the date on the possession order has arrived.

    Do not ignore any notice from your landlord or letters from court.

    If you receive any letters about eviction, seek help immediately. The earlier in the process you seek help, the more options you will have available to you.

    You can find more information on the eviction procedure by visiting the Government or Shelter websites.

    The Greater Manchester Combined Authority has provided updated advice for landlords and tenants in the private rented sector on the Covid-19 eviction bans.

    As part of the Greater Manchester Autism Strategy, an easy-read guides for those with autism has been produced in relation to threat of eviction.

  • Rough sleeping

    Rough sleeping

    If you or somebody you know is rough sleeping, please contact us urgently. We can provide advice, help, and support to anybody rough sleeping. Our service is available 24 hours a day, 7 days a week.

    You can report rough sleeping to StreetLink or by contacting us:

    We aim to respond to reports of rough sleepers within 72 hours.

    Anybody who is rough sleeping in Trafford will be offered accommodation under the Greater Manchester A Bed Every Night (ABEN) scheme. We will continue to work with anyone accommodated under ABEN following the initial placement to help them secure settled accommodation.

    Further help is available for rough sleepers from Street Support Network Trafford.

  • Domestic abuse

    Domestic abuse

    Exit site

    We can advise on your housing options if you are experiencing domestic abuse. Advice and support is available 24 hours a day, 7 days a week.

    We will ensure any information you disclose is dealt with sensitively and kept confidential. If you would feel more comfortable speaking to an advisor of a specific gender, just let us know.

    We will work with you to help you remain safely in your home or to find an alternative safe home if necessary. And, if needed, we can arrange safe temporary accommodation while we look into your options.

    Temporary accommodation can be offered outside of the Trafford area if this would be safer for you and the cost of any rent, if you are not working or on a low income, will usually be covered by Housing Benefit.

    Your whereabouts will be kept secret and we will make sure we only contact you if it is safe to do so.

    If you are experiencing domestic abuse and need housing related support, call HOST.

    What is domestic abuse?

    Domestic abuse can take many forms including:

    • Physical or sexual abuse
    • Violent or threatening behaviour
    • Controlling or coercive behaviour
    • Economic/financial abuse
    • Psychological or emotional abuse

    It can affect anyone, regardless of gender, and can occur between partners, ex-partners, or family members whether or not you live in the same household as long as both parties are aged 16 years or older.

    Domestic abuse can be experienced by individuals in LGBTQ+ relationships as well as in heterosexual relationships, and is not limited to monogamous relationships.

    Help is available whether you wish to remain in your current home, take action to have an abusive partner/ex-partner/family member removed, or move somewhere new.

    Additional help with domestic abuse

    While we can help with housing, there are other services which offer additional support to anyone experiencing domestic abuse:

  • Relationship breakdown

    Relationship breakdown

    If you live with your partner and have decided you no longer wish to remain in a relationship, you should think carefully about your housing options. If it is safe to do so, you should remain living in your current home until you have found another place to live.

    If you are at risk of or experiencing domestic abuse, please contact us immediately to discuss your options.

    If you own the property

    If you and your partner own the property and you have no dependent children, you should stay in the property until you have made a legal agreement regarding the ownership of the property e.g. your share of the equity, remaining mortgage etc. You should also make sure that you have suitable alternative accommodation before you leave the property.

    You should seek legal advice if you are considering selling the property and should only complete a sale if you have found somewhere else to live.

    If you live in a rented property

    If you and your partner live in a rented property with a joint tenancy and you have no dependent children you should make sure that the rent payments are up to date, the joint tenancy is replaced with a sole tenancy (in the name of whoever is remaining), and the landlord is told of the day that you leave the property. You must ensure you have suitable alternative accommodation to go to before leaving the property.

    You can find more information on your options as a joint tenant if your relationship breaks down by visiting Shelter’s website.

    If you have dependent children

    If you and your partner do have dependent children it is usually in the interest of the children that they stay in the family home with the person who is responsible for their primary care. You should seek legal advice if you are the primary carer but the property is owned or rented in your partner’s sole name.

    You can contact us for advice or seek independent advice from the Citizens Advice Bureau or Shelter.

    If you are at risk of or experiencing domestic abuse, please contact us immediately to discuss your options.

  • Being asked to leave by family or friends

    Being asked to leave by family or friends

    If you live with a friend or relative and you are at experiencing any form of abuse, please contact us immediately.

    If you are living with a relative or friend that you do not pay rent to, or sharing a property with your landlord, you are likely to be an excluded occupier. This means you have limited rights to remain in the property if you are asked to leave.

    You should first negotiate to see if you can stay in the property while you look for alternative accommodation. If this isn’t an option, try to stay with a different relative or friend on a temporary basis while you either negotiate to return home or look for accommodation of your own.

    If you have been asked to leave by family, friends, or a resident landlord within the next 2 months, you should contact us for assistance.

    If you have been asked to leave immediately and have nowhere else to stay, contact us urgently.

    If you are under 16

    If you are under 16, your parents have a legal responsibility to look after you and make sure you have somewhere safe to stay. If you are under 16 and have been asked to leave, or it is not safe for you to remain in your current home, please contact Trafford Children’s First Response immediately on 0161 912 5125 during office hours (Mon - Fri 8:30 - 4:30) or 0161 912 2020 out of hours (Emergency Duty Team).

  • 16/17-year-olds


    If you're aged between 16 and 18 and you're homeless or threatened with homelessness, a joint assessment will be completed with HOST and Trafford’s Children’s Social Care team.

    This assessment will include discussing your circumstances and any support needs you may have, which will help us to prevent you becoming homeless and assist you to return home where this is suitable.

    If you are aged between 16 and 18 and are homeless, or threatened with homelessness, contact either Children’s Social Care on 0161 912 5125 or HOST using the contact details listed on this page. You can also find other services that may be of use to you by visiting the Trafford Directory.

  • Care leavers

    Care leavers

    A care leaver is a young person aged 16-25 who has been ‘looked after’ by the local authority at some point since they were 14 years old and were in care on or after their 16th birthday.

    There are a range of services available to help Care Leavers in Trafford. This can include help to get accommodation and support. You can visit our Leaving Care page for more information. Visit Trafford Care Leavers Offer for more information about what assistance is available to you and details of who to contact for further advice.

    If you're living in local authority care, or you were in the past, you may be entitled to additional preference on Trafford’s housing register. To join the register, you need to apply to Trafford HomeChoice.

    The Greater Manchester Care Leavers Guarantee

    The Greater Manchester Care Leavers Guarantee (hyperlink attached document) launched in April 2019. This called on public, private and third sector organisations to adopt the principles of corporate parenting in a bid to support the ambitions.

    The Guarantee outlines the city-region’s bold approach to boosting outcomes for often vulnerable young people who leave the care system.

    The Guarantee sets out five key priority areas of focus to be delivered via a new Greater Manchester Care Leavers Trust Board. Those leaving care are to be enabled to:

    • Be better prepared and supported to live independently
    • Have improved access to education, employment and training
    • Experience stability in their lives and feel safe and secure
    • Receive improved access to health support
    • Achieve financial stability

    Joint Care Leavers Pledge

    The Greater Manchester Housing Providers (GMHP)  has co-developed a joint Care Leavers Pledge, supported and endorsed by the Mayor of Greater Manchester, Andy Burnham, that commits members to provide consistent and far-reaching support for young people leaving care.

    The pledge commits each housing provider to offer quality, stable homes to care leavers, alongside employment and skills opportunities, mentoring, and wider support in the transition from care to living independently.

    Support care leavers receive, includes advice on money management, repairs rights advice, and life skills.

    Each organisation in the partnership will also identify a champion to advocate for improved services for care leavers within each GMHP member and among its suppliers and partners.

  • Payment difficulties

    Difficulty paying your rent or mortgage

    If you are struggling to afford your rent or mortgage it’s important to get advice as soon as possible. If you do not take action you may risk losing your home.


    As a tenant of either a private or social landlord, you have a legal obligation to pay your rent fully and on time.

    If you are struggling to pay your rent, discuss the situation with your landlord immediately and try to set up a repayment plan.

    Trafford Welfare Advice and Citizens Advice Bureau can help you make the most of your income. They may be able to work out your money so that you can prioritise your rent payments.

    If this fails, you should take further action quickly:

    • Seek legal advice e.g. from Shelter or Civil Legal Advice
    • Contact the DWP to check you are getting the right benefit entitlement
    • Ask for your Universal Credit or Housing Benefit to be paid directly to your landlord
    • Apply for discretionary housing payments
    • Search for cheaper accommodation (rent arrears may affect your ability to access social housing)

    It’s important that you always keep your landlord updated on your financial situation and ensure they are informed of the action you are taking to rectify the situation.


    If you are a homeowner and are unable to pay your mortgage, contact your mortgage provider immediately to discuss the situation. They should be able to give advice and offer potential solutions such as payment holidays, capitalising your arrears, or agree a repayment plan. You should also contact a debt adviser as soon as possible.

    You can seek debt advice from any of the following:

    If you do not speak to your lender about missed payments, they may begin proceedings to repossess your property.

    It’s important that you always keep your mortgage lender updated on your financial situation and ensure they are informed of the action you are taking to rectify your situation.

    You can find more information here:

  • Help for veterans

    Help for veterans

    There are various ways to access housing support whether you are serving in the armed forces, approaching discharge, or a veteran.

    If you are a veteran in Trafford and need support, contact our Armed Forces Lead Officer, Sue Wright, on 0161 912 1852 or sue.wright@trafford.gov.uk

    Ministry of Defence

    If you are still serving in the armed forces but seeking civilian accommodation, you can receive specialist advice from the Ministry of Defence’s (MoD) housing advice service – the Joint Service Housing Advice Office (JSHAO).

    The MoD run the Veterans UK Helpline (0808 1914 218), which gives advice to veterans in crisis, and the Defence Transition Service which provides information and support to service leavers and their families who are more likely to face challenges as they leave the forces and adjust to civilian life.

    Veterans’ gateway

    The Veterans’ Gateway is an online and telephone resource made up of a number of organisations and armed forces charities. It is the first point of contact for veterans seeking support. The service provides advice on housing options for veterans and advertises veteran-specific accommodation.

    Social housing in Trafford

    As a veteran, you will be entitled to additional priority on Trafford’s housing register (Trafford HomeChoice). Once you have submitted your application, your priority will be determined by HOST.

    Housing Options Service Trafford

    If you are leaving, or have recently left, the armed forces and have no accommodation available to you please contact HOST for advice on your options. If you are homeless or at risk of becoming homeless within 56 days, you may be eligible for assistance under homelessness legislation.

    Other resources

    The following organisations can help you to find accommodation: