Hospitality Volunteer

About us:

Stretford Public Hall is a community-owned, multi-purpose building. Our aim is to create space for good things to happen in Stretford.

The hall is run by Friends of Stretford Public Hall, who have owned the building since a community asset transfer in 2015. We are a charitable Community Benefit Society which is a type of co-operative. We have over 800 members.

We provide accessible community space and deliver our own programme of events and activities, including arts activities, live music nights, community cinema, and health and wellbeing activities.

We are also one of six Community Hubs operating across Trafford. We work closely with Trafford’s health and social care teams, to provide support and access to services for local Stretford residents.

Any profit we make from our activities is reinvested into the running and restoration of the hall. Download our vision & values.

Why we want you:

Running events that are open and accessible to the local community is at the heart of what we do here at the hall! To raise funds towards the hall, we often run a bar or café during events. We need Hospitality Volunteers to run the bar and café. This is a great opportunity to learn hospitality skills and to work closely with the Hall’s Events team.

What you will be doing:

• Serving customers food and drinks.
• Using the till to take cash and card payments for purchases.
• Restocking the bar and fridge as necessary.
• Setting up glasses, plates and utensils, and preparing the water urn and tea/coffee station.
• Preparing food for sale and ensuring it is labelled correctly.
• Collecting empty glasses, cups and other waste, and helping to keep areas clear and clean.
• Washing up empty glasses and helping to clear up at the end of a shift.
• Please be aware that bar volunteers will be serving alcohol.
• Events Volunteers report to our Volunteer Coordinator, but you will be supervised by either a staff member or Duty Manager – you will be told in advance who to report to.

The skills you need:

• Reliable, friendly and polite.
• Positive nature and an interest in providing excellent customer experience.
• Outgoing and able to talk to visitors about activities and the hall.
• Good numeracy skills and confident handling money.
• Confident using IT and digital devices (e.g. iPad) or a willingness to learn.
• A good standard of written and spoken English.
• Team player; supporting and listening to other volunteers.
• Experience tending bar is desirable but training will be provided.
• Food Hygiene certificate is desirable but training will be available.

What's in it for you:

• The opportunity to meet new people and make friends in a supportive community setting.
• The opportunity to attend community events and activities and to play a role in delivering these events.
• The opportunity to learn valuable skills in hospitality, including: Customer service, Bar tending, Catering skills, Cash handling, Food Hygiene

Disclaimer

• All our volunteers receive an induction before they begin. • Bar, cafe and food hygiene training will be provided prior to your participation in any events. • Your first four volunteer sessions are a probationary period during which you will receive training, support and feedback and can decide if the role is right for you. • After this you receive an official Stretford Public Hall Volunteer t-shirt! • We hold regular volunteer meetings and socials so that you can feel part of the team and contribute to plans for the future. • You will never be out of pocket for reasonable expenses, for example travel costs. • We expect volunteers to share their general availability (e.g. weekends only) and to stay in touch but do not expect a commitment of a specific number of hours. • All volunteers should agree to our Code of Conduct and Volunteer Agreement.