Helpline Volunteer


Anxiety UK logo
Organisation:
Anxiety UK
Hours:
Reliably commit to a set shift (same time each week) of 4 hours between the hours of 09:30-17:30 Mon-Fri
Location:
Trafford Wide/Homebased

About us:

As Anxiety UK is run by and for those with anxiety, if you have lived experience of anxiety and would like to volunteer, we’d love to hear from you.

Supporting those with anxiety

We know that if you’ve been living with anxiety, stress and/or anxiety-based depression, voluntary work can be a very big step and there are many barriers that might deter you from volunteering.

However, we truly understand anxiety and provide a supportive environment for our volunteer

About the role:

Volunteering as a helpline volunteer at Anxiety UK is a rewarding and varied experience for anyone interested in working within the field of mental health and looking to learn skills in customer service and administration.

You will be the first point of call for people taking the first step in seeking help for anxiety. As a helpline volunteer, you will provide people with support and information on getting help; conveying the message that anxiety is both manageable and treatable.

Please be aware this role is remote so you will be volunteering from your home. We have software that allows voice calls to come through to your computer plus an online system to respond to emails & texts.

Requirements for the role

  • Ability to communicate clearly and effectively
  • Ability to provide empathetic listening (not counselling) to callers requiring support
  • Have an understanding of/interest in anxiety disorders
  • Be reliable and committed to the role
  • Provide information on anxiety, Anxiety UK services and related issues
  • Must be over the age of 18.
  • Have a Windows or Mac system (i.e. not a tablet) to run the call software on
  • Have a quiet space to answer calls confidentially
  • Reliably commit to a set shift (same time each week) of 4 hours between the hours of 09:30-17:30 Mon-Fri

Please note that due to the time investment incurred in training volunteers, we require a minimum commitment of 4 hours per week for at least 6 months.

Once you have submitted your application you will receive a message of confirmation on screen. Please do be patient as we receive a high volume of applications. If successful, our team will be in contact usually within a month. If you have not heard from us within a month your application has been unsuccessful.