Mike Freeman, Trafford Council’s Executive Member for Constitutional Reform and Resident Engagement, said the service, which is largely run by volunteers, was a “credit to the borough.”
The Citizens Advice Trafford Performance report showed that from April 1, 2017, to March 31, 2018, the service helped 4,634 individuals and secured more than £1million worth of financial benefits to clients. The team saved government and public services a total of £3.2m and that its total social and economic value to society was £3.6m.
The service is supported by 38 willing volunteers who contribute 11,000 hours a year – equivalent to seven full time staff or 140,000 a year. Trafford Council commissions the service to work on its behalf.
Cllr Freeman said: “We celebrate the work and dedication of the volunteers who assist the residents of Trafford.
“As a council; I am proud to say that we continue to support the work of Citizens Advice Trafford. It is a fabulous service which I am delighted to say has helped nearly 5,000 individuals in Trafford. The service is a credit to the borough. ”
The main point of contact is through CAT’s ‘Adviceline’ which is staffed by trained volunteers and supervisors from Monday to Friday, 9am to 5pm
Posted on Friday 26th October 2018