Older people's care service receives glowing report

A Sale-based care service for older people has received a glowing report for its excellent service to patients.

Ascot House, run by Trafford Council and Pennine Care NHS Foundation Trust, has been rated ‘good’ by national health service regulator, the Care Quality Commission (CQC). 

Ascot House is an intermediate care service which helps people to recover from illness, or an accident, to regain independence and remain at home. The service provides a vital role in reducing pressure on hospital services, as it allows people to be discharged from hospital as quickly as possible, or avoid being admitted in the first place.

People can receive care and therapy on the 45 bed unit and support once they return home.

The inspection, which took place last month (January 2019), found people feel cared for and are treated with dignity. Health and social care staff are working together to ensure people receive joined up care that meets their needs and the service is valued by both staff and patients.

Patient feedback, collected as part of the inspection, was really positive. One person said:

I feel safe; the staff have given me my confidence back. 

Sue Burrell, manager of Ascot House, was delighted with the report’s findings.

She said:

It was absolutely fantastic to be able to listen to the feedback. One of the inspectors said she hadn’t been anywhere so lovely.

We work hard to make sure people can return home as quickly as possible and be safe and independent. 

This is also a great place for people to make friends. Returning home can be daunting, but we find that swapping stories with other patients helps to reduce their worries.

The job satisfaction is great. People arrive feeling very frail - seeing them walk about after receiving therapy and care is such an achievement. We all feel very proud.

Sue also praised the support they have received from Trafford Council and Pennine Care. She added:

The council has invested an awful lot in Ascot House in the last couple of years and backed us all the way."

Cllr Jo Harding, Executive Member for Adult Social care, said:

This report is a tremendous achievement and all the staff at Ascot House should be proud of the work they are doing.

We are determined that everyone in Trafford should be able to live well in their own home so it’s fantastic that we have such an excellent service at Ascot House that enables people to be able to do just that.

Posted on Thursday 7th February 2019
 

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