Trafford Council’s Bereavement Services team have been given top marks for the quality of their work.
The Council was awarded the Gold standard for the Crematorium and silver for Cemeteries by the Institute for Crematorium and cemetery Management. (ICCM).
The ICCM assesses bereavement services across the country through the Charter of the Bereaved. The purpose of the Charter is to provide the bereaved with information and assistance regarding decisions that they may need to make when arranging a funeral and to drive improvements through benchmarking, sharing best practice and independent assessment.
The Charter is intended to define the rights of every individual who experiences bereavement and in achieving this aim, it also sets standards of service related to burial, cremation and funerals that people should expect. Adoption of the Charter is a commitment by the Council (Burial and cremation authorities) to improving the service.
Cllr Stephen Adshead, Trafford Council’s Executive Member for Environment, Air Quality and Climate Change, said:
This is fantastic news and a tribute to the work of everyone within the Trafford Council Bereavement Services team. We are proud of the services we provide and these awards prove that everyone in the team is dedicated to providing families with the best service possible.”
Trafford Council is aiming for a Gold Standard for cemeteries next year and is setting up a Friends Group to help achieve this aim.
Posted on Thursday 11th July 2019