Trafford offers help with Council Tax payments

We recognise that these are difficult times for many families and we are offering help to those struggling to pay Council Tax bills.

The COVID-19 virus is having a significant impact on people’s lives so the Council is taking steps to make life easier for residents.

If you are struggling to pay your Council Tax, please: 

Get in touch with us. We would encourage anyone who is struggling, to contact us at so that we can ensure that you are getting all of the support that you are entitled to.

  • We may be able to agree to a special payment plan so that the Council Tax due for 2020/21 is split over nine months, from July 2020 to March 2021, meaning that in some cases you will not have to pay anything until July.  
  • We also have a dedicated caseworker service, who can offer you information and advice on a range of welfare benefits and budgeting support, you can contact the team on 
  • Make sure that you have claimed all of the benefits that you are entitled to. For working age families this is Universal Credit from the DWP and Council Tax Support from the Council. 

Cllr Tom Ross, Trafford Council’s Executive  member for Finance and Investment, said:

These are awful times for many and help is available from the Council if you are struggling to pay your Council Tax bills. Just get in touch with us and we will find a solution.

It is also important to remember that your Council Tax pays for our essential services that are delivered to all residents in Trafford, so it is really important that if your circumstances have not changed that you continue to pay what you should, maintain your direct debit payments, or payment plan, as detailed on your bill. Thank you for your contribution.

Given the demands on our contact centre, we would request that all contact is via email. We will come back to you promptly.”

Posted on Monday 23rd March 2020