'Outstanding' service is praised for high-quality care

A care service in Trafford has been rated as outstanding by inspectors – the highest rating possible.

Beloved Homecare is a family-run service based in Urmston and provides personal care to people living in their own homes, specialising in elderly and dementia care. This includes services commissioned by Trafford Council to ensure people are looked after and can continue to live in their own homes.

It recently underwent a planned pilot virtual inspection by the CQC, with the regulatory body looking to ensure standards are maintained while minimising the risk of coronavirus. It rated the service as outstanding in the categories of ‘Safe’, ‘Caring’, ‘Responsive’ and ‘Well-led’, one of only four services in Greater Manchester and the only provider of adult home care in Trafford to enjoy an outstanding inspection rating.

Mark Collier, managing director at Beloved Homecare, said:

“This amazing achievement is testimony to our staff’s hard work and commitment, especially through this difficult year.

Our aim is to give our clients choice, and to help maintain their independence when still living at home. We are extremely proud that we have and will be able to continue to deliver a quality service for our Trafford community.”

Cllr Jo Harding, Trafford Council’s Executive Member for Adult Services, said:

"I am delighted that our residents are served by outstanding staff and an outstanding service. It is a priority of this Council that residents are able to live well at home because it leads to better physical and mental health, and better wellbeing.

I am thrilled that the inspectors have recognised the great work being done here in Trafford and would like to thank the whole of the Beloved Homecare team for their dedication.”

Inspectors were impressed at the ‘creative and innovative ways to enhance people’s safety, particularly regarding risk management’, meaning people could retain as much independence as possible.

Staff were praised for going ‘above and beyond’ what was expected from their roles to ensure people received outstanding care and support. The report said people who used the service and their relatives ‘were at the heart of how the service was run, and involvement in the care they received was a high priority to the management and staff team’.

The report added: “The service was highly passionate about ensuring people received high quality, person-centred care that was based around their likes, dislikes, hobbies and interests. Feedback from relatives whose loved ones had previously used the services of Beloved Homecare as they approached the end of their life, was very positive.”


Posted on Wednesday 27th January 2021