New digital platform to help residents connect with Adult Social Care services

A simpler way to contact Trafford Council’s Adult Social Care teams has been launched.

The webpage – – makes it quick and easy for anyone wanting to report abuse, ask for help for their loved one, or just to find out what support is available for them.

Cllr Jo Harding, Executive Member for Adult Services, said:

“This is about us helping people to access the right support at the times in their lives when they most need it.

“So, if your mum is now struggling to cope and now needs support, or you worried that a colleague is the victim of domestic abuse, the website is really simple to use and the referral process is straightforward.

“This enables us to be able to respond quickly and get the right support in place.”

Many partners – such as doctors, housing providers, hospital trusts or health trusts – report safeguarding issues or requests for support to the Council. The website also enables them to report concerns quickly and easily.

For anyone without access to the internet, the Adult Social Care team can be contacted on 0161 912 5199 Mondays to Fridays from 8.40am to 4.30pm. There is also an Adult Protection Line – 0161 912 5135 – for anyone needing advice regarding an adult who they feel is at risk of abuse or neglect.

If anyone suspects someone is being abused and is in immediate danger, they should ring the emergency services on 999.

Meanwhile, changes to Adult Social Care’s referral process are being made.

The process is being made easier for partners and residents to report any concerns to the Council.

Cllr Harding added: “There are many adults in this borough who have caring needs, support someone with care needs, or are maybe at risk of abuse. We have brought about these changes to ensure that any concerns can be dealt with quickly and comprehensively to ensure everyone gets help when they need it.”

Posted on Friday 9th July 2021