Service updates

Parking permits

To help us reduce processing times, ensure you send the correct supporting documents in only one email (where applicable). Allow 7 days for processing as a minimum once the correct documents have been emailed. Allow 10-14 days to process paper applications submitted. Further details can be found on our permit parking page. At peak periods (June – August) allow up to 21 days.

Penalty appeals

If you have previously made an enquiry relating to a penalty appeal, we will respond to your appeal in date order as soon as possible – your appeal is on hold and will not increase. This does not affect your right to pay the discounted amount if you appealed within 14 days of the penalty being issued.

Any new appeal enquiries will be placed on hold at the time of appealing and will be answered as quickly as possible.

You can still contact us via email: