Coronavirus (Covid-19) parking update

Sale Waterside and Trafford Town Hall are currently closed to customers. The parking team are also not available to answer phone calls currently.

If you have made an enquiry relating to a penalty appeal within 28 days of the date the PCN was issued, or a formal representation within 28 days of the date of the Notice to Owner, the charge will be frozen until a response can be sent.

If you have made an enquiry relating to a residents permit or visitor cards, all parking enforcement in permit areas is temporarily suspended. We do not currently have staff available to process permit renewals, new permit requests, visitor card requests or permit amendments. We apologise and confirm that once the circumstances change we will be able to assist you as quickly as we can.

You can still contact us via email: for urgent matters only, placing the word URGENT in the subject line so we can pick this out and reply to you as quickly as possibly.

We apologise that service is affected and thank you for your patience.

Free parking for NHS staff and social care workers

In response to the Government announcement on free parking for NHS staff and social care workers, if you are in one of these categories you should send an email from your work email address stating ‘Essential health worker’ in the subject line to You need to confirm your work role and your car's registration number. We will then add your details to a list so that you can park on the street or in a Council car park without being charged.

You will receive a confirmation email that you and your vehicle have been approved for free parking.

Updated 26 March, 2020