As well as installing new lighting in the borough, we need to make sure that it is maintained. We will do this as part of our planned maintenance which includes electrical testing, structural inspections and cleaning.
There may be times when our testing identifies the need to immediately remove a street light column to eliminate any risk to the public. However, the removal and replacement of faulty street lights may not take place at the same time. This means there may be some delay in the lighting service, whilst the column is replaced and reconnected to the electricity supply. This is to ensure that any risk to the public is minimised.
The replacement of a column will be identified using a risk based approach, and will be subject to funding and the availability of stock. Unfortunately we cannot provide a definitive answer as to if or when a column will be replaced.
Report a fault
If you spot a faulty street light, you can report it online or call 03330 035865. A fault may include an unlit lamp, a flickering light, a lamp burning all day or damage to the lighting column.
To help us locate the lamp, please provide the number of the light column, This can be found on the body of the lighting column. If you cannot see this, then please state the exact location or adjacent house number.
Report a faulty street light
How long will it take to repair?
Usually, general faults are attended to within 7- 10 working days. If when we attend there is a problem with the electricity cable feeding the column, notification is sent to the utility provider who will usually resolve the fault within nine weeks of receiving our report. In such cases we do contact the utility provider on a weekly basis for an update.
In cases where the door plate at the base of the lamp column has been removed, we will attend to this within the same working day.
Where a lamp column is leaning, an inspector will visit to determine how urgent the job is. With the ongoing coronavirus pandemic, any repairs required may take a little longer than expected. Please bear with us at this time.
Requesting changes or improvements
We will consider all requests for installing or relocating street lighting and prioritise those requests accordingly. All costs associated with the relocation of a lighting column will need to be paid by the applicant, for example, if a vehicle crossing needs to be widened. Call us on 03330 035865.