If you are unhappy with the care or service you receive, you can make a complaint.
The quickest way is to use the online complaints form.
You can also speak to your social worker, carer, or the Customer Engagement Team.
Complaints about children’s social care follow a legal process. You can read the full Children’s Social Care complaints procedure.
Complaints to Ofsted
Ofsted regulates social care services in England, such as children’s homes, fostering and adoption services, residential family centres, and education settings.
If you want to make a complaint directly to Ofsted, you can contact them at:
Ofsted National Business Unit
Piccadilly Gate
Store Street
Manchester
M1 2WD
Email: enquiries@ofsted.gov.uk
Phone: 0300 123 1231
Website: Complain about children’s social care services to Ofsted
Advocates
An advocate is an independent person who will:
- Listen to you
- Help you say what you want
- Support you if you want to make a complaint
You can ask your social worker, personal adviser or Children’s Rights Officer about getting an advocate.
Local services
Trafford Advocacy Service (Advocacy Focus)
Phone: 0300 323 0965
Email: admin@advocacyfocus.org.uk
Website: advocacyfocus.org.uk
Healthwatch Trafford
Phone: 0300 999 0303
Email: info@healthwatchtrafford.co.uk
Website: healthwatchtrafford.co.uk
Citizens Advice Trafford
Phone: 0300 330 1153
Website: traffordcab.org.uk
Trafford Children’s Rights Officer
Email: childrensrights@trafford.gov.uk
National services
Children’s Commissioner – Help at Hand
Phone: 0800 528 0731
Email: help.team@childrenscommissioner.gsi.gov.uk
Website: Help at Hand
National Youth Advocacy Service (NYAS)
Phone: 0808 808 1001
Email: help@nyas.net
Website: nyas.net
Freepost address available.
Helpline open Monday to Friday 9am–8pm, Saturday 10am–4pm.
Childline
Phone: 0800 1111
Website: childline.org.uk