Reports and policies

Reports and policies

Housing Ombudsman reports

• annual complaints and performance service report
• annual self assessment of which we must complete as a landlord against the Housing Ombudsman Complaint Handling Code. The form is approved by their governing body and published online.

Policies

For more information relating to the policies of Tenant Services, the following documents are available:

• housing complaints policy
• damp and mould
• gas safety

If you have any queries about the information contained within this page, contact the tenant service team.