Owners are responsible for maintaining the water supply on their property.
Mains water supply
All of Trafford's drinking water is supplied directly by United Utilities. If you have a problem with your mains water, you should first contact United Utilities.
Making a complaint
If you are unhappy with the service from United Utilities, you should ask for details of their complaints procedure.
If this issue is still not resolved, you may want to contact OFWAT (Office of Water Suppliers) to take your complaint forward.
Our Public Protection Team may be able to take up your complaint with United Utilities, but we will only investigate cases where there is a risk to public health.
Generally, we only deal with drinking water from the rising main cold kitchen tap and not with supplies elsewhere in the property, for example, bathroom taps and storage tanks.
Lead pipes and lead in mains water
You should change lead pipes within your property to copper or plastic. Pipes outside your property boundary are the responsibility of United Utilities.
If the meantime:
- Do not drink water that has been standing in the pipes for long periods (for example, where the property has been empty for several days, overnight, or a considerable part of a day).
- Draw off enough water to empty all water standing in the pipes (the water can be used for non-drinking and non-cooking purposes, such as gardening).
Read more about lead in drinking water.
Private water supplies
Contact the Council for information regarding private water supplies.