Bulky waste collections terms and conditions

Terms and conditions for booking a bulky waste collection.

The following terms and conditions apply to the 'Bulky Household Waste' collection service and should be read before requesting or accepting the service.

Charges

  • A minimum, non-refundable charge of £42 (which covers up to five items) applies when requesting a bulky waste collection.

Payment

  • Payment can be made by credit or debit card only. Payment is made to Amey, not Trafford Council, with Amey LG appearing on your bank statement.
  • Cash and cheques are not accepted as payment, except in exceptional circumstances when a resident genuinely does not have access to a credit or debit card.

Collectable items

Collection

  • Items must be outside for collection by 6.30am on the scheduled collection day, unless you have arranged an assisted bulky waste collection.
  • Collections can take place between 6.30am and 5pm.
  • All items are to be made available and collected from a position outside of the building, but within the property boundary. For example, a driveway.
  • You do not have to be present at the time of collection, unless you have arranged an assisted collection.
  • You are responsible for ensuring adequate access to the property. For example, any gates should be left unlocked, and dogs should be kept inside the property. Parked cars should not obstruct items.
  • Items should only be placed outside on the morning of collection. Soft furnishings should be covered to prevent absorption of rainfall, which will affect the weight of the items.
  • All items for collection must be listed on the order. Unlisted items will not be removed.
  • All items must be manageable and safely carried by two people. An assessment will be undertaken by the collection crew at the time of the scheduled collection. Excessively heavy items will be left.
  • No item should exceed the maximum length indicated (three metres).
  • Heavily soiled or blood-stained items must be covered to protect the operatives handling them.
  • Broken glass or similar sharp materials or items should be contained in a rigid container.
  • All exposed nails or screws should be removed, covered, or otherwise made safe.
  • The bulky waste collection will take place on the scheduled delivery date, except in circumstances listed in the 'failure to collect' section.

Assisted bulky waste collections

These are specific terms and conditions in addition to those listed in the 'collection' section.

  • In exceptional circumstances where you are not able to physically move the items, you can request an assisted bulky waste collection.
  • In this instance, someone must be present between 6:30am and 5pm to give the crew access when they arrive.
  • You will have to sign a disclaimer before collection.
  • Items can only be collected from the ground floor.
  • Only items listed on the order will be collected.
  • If you are experiencing symptoms of COVID, you should conduct a COVID test before collection, and if positive, notify the Council immediately to re-arrange or cancel the collection.

Damage to property

  • The Council accepts no liability for damage to private property as a direct or indirect result of the collection or any failure to collect.
  • Residents are encouraged to minimise the potential of damage to their property by ensuring that the items are left outside in a suitable location.

Failure to collect

  • The bulky waste collection will be made on the scheduled collection date, except in circumstances outside of our control, for example, access issues such as locked gates, adverse weather, or vehicle breakdown.
  • The Council reserves the right to refuse to undertake collection if the items are not accessible or are found to be in an unsafe condition for handling. Return visits will incur an additional charge.
  • Where a bulky waste collection has not taken place due to circumstances outside of our control, collection will be attempted again as soon as operationally possible.
  • If the collection cannot take place for any reason, a calling card will be left at the property to notify the resident, e.g. items not accessible to collect or items unsafe to handle.

Cancellation and refunds

  • You may cancel the order up to 23:59 two working days before the scheduled delivery date, for example, if the delivery is scheduled for a Wednesday, then you can cancel up to 23:59 on the Monday. The payment will be refunded in full.
  • Refunds will take up to 10 working days to be processed from the date of cancellation.
  • Cancellations and refunds will not be permitted in any situation other than two working days before the scheduled delivery date.
  • In instances where a bulky waste collection has been ordered and the collection cannot take place due to your actions, for example, items are not accessible for collection or they are unsafe to handle, collection will not be rescheduled and payment will not be refunded.