Trafford Council Website Privacy Policy

How we protect your information

This page explains how we use any information you give to us via our website, and the ways in which we protect your privacy.

General Policy

In order to operate efficiently, Trafford Council has to collect and use information about people with whom it works. These may include members of the public, current, past and prospective employees, clients and customers, and suppliers. In addition it may be required by law to collect and use information in order to comply with the requirements of central government.

This personal information must be handled and dealt with properly, however it is collected, recorded and used, and whether it be on paper, in computer records or recorded by any other means. There are safeguards within  data protection law to ensure this.

Trafford Council regards the lawful and correct treatment of personal information as very important to its successful operations and to maintaining confidence between the Council and those with whom it carries out business. The Council will ensure that it treats personal information lawfully and correctly.

To this end the Council fully endorses and adheres to the principles of data protection as set out in the  General Data Protection Regulation.

The information that you provide us with or that is gathered automatically helps us to monitor our service and ensure that our web services are effective and useful.

We use leading technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or government department.

You can access without disclosing personal information.

View more information about Data Protection at Trafford Council here.

External Links contains links to other websites. These include other local authorities, government agencies and other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

We do not pass on any personal information you have given us to any other site.

What information do we collect?

We collect three kinds of information from visitors to

  • person and enquiry information
  • feedback (through emails to and other enquiry email addresses)
  • site usage information, from cookies and log files

Person and enquiry Information

You do not have to register to use, but particular parts of the site do require you to submit information including name, address and email address. In addition to this, some services require you to provide information relating to the enquiry or service being used.

At present, the areas of the website which collect this type of information are as follows:

  • Choice Homes housing lettings system
  • Request a Housing Repair
  • Access Trafford comment form

We do not use this information to trace your identity and do not pass it on to any third party or government department.


We welcome your feedback. You can contact us by emailing Enquiries relating to the Trafford website should be sent to

If you send an email asking for information, we may need to contact other Council departments to find that information. If your question is technical, we may need to pass it to our IT section. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we may keep a record of your messages for reference and audit purposes.

Site Usage Information


Cookies are pieces of data often created when you visit a website, and which are stored on your computer. A cookie is created when you visit which stores a random number on your computer. We use this cookie to count the number of times users return to our site. Cookies are also used from time to time to facilitate some systems which transfer data between pages.

The cookies do not contain any personal information about you, and they cannot be used to identify an individual user.

You can set your browser not to accept cookies. This may stop certain parts of the site functioning.

Log files

Log files allow us to record visitors' use of the site. We analyse log file information from our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it.

Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.

Changes to this Privacy Policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.


This page was last modified: Wednesday 24 July 2019 18:19