Accessibility statement

This accessibility statement applies to

This website is run by Trafford Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand and used a colour palette that ensures good contrast.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online services are hosted by third-party suppliers and you may find navigating these services difficult depending on their level of web accessibility. These include, but are not restricted to: and
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • there’s a limit to how far you can magnify any maps used on our website

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille then you should contact the relevant service directly. There may be a delay in receiving other formats as these are created when they're requested.

Alternatively you can contact us using the following details:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Some of our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out where you can go to get information and advice by viewing our list of customer contact centres or call 0161 912 2000

Technical information about this website’s accessibility

Trafford Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance statement

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

  • Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content).

    We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.
  • Some pre-recorded videos don’t have an audio captioning or description, so the information in them isn’t available to people who cannot see or hear the video content. This doesn’t meet WCAG 2.1 success criterion 1.2.2, 1.2.3, 1.2.5.

    We plan to add audio captioning or descriptions for all pre-recorded videos by September 2020. When we publish new content we’ll make sure our use of video meets accessibility standards.

Disproportionate burden

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Some of our online forms are built and hosted through third party software and ‘skinned’ to look like our website. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (information and relationships).

As the third party providers of this content are part of existing contracts, making the necessary changes now could require either re-tendering or renegotiation of such contracts. This would incur considerable time and cost for the benefit of a small percentage of our content. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will be ensuring that any such services are fully compliant when they are due for renewal or replacement. As an example, our online payments system (Civica ICON) is not accessible; this service is currently being replaced with an accessible alternative.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDF and Word documents don't meet accessibility standards. For example, they may not be structured so that they're accessible to a screen reader. This doesn't meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Over 3200 PDF documents have been published on this site since September 2018. Assuming all these documents would require reviewing and correcting we estimate it would take about four years to address all of them. Due to the scale of the task it is not feasible or cost effective to process all these documents within a reasonable timescale. We will therefore:

  • wherever practical, provide accessible versions of specific documents on request;
  • correct documents which are found to be in high demand, with a view to replacing with alternative accessible web pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example; we don’t plan to fix The Trafford Core Strategy (Adopted January 2012).

Any new PDF or Word documents we publish will meet accessibility standards.

Live video

Live video streams don’t have captions. This doesn’t meet WCAG 2.1 success criterion 1.2.4 (captions - live).

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are continuously working to resolve all identified accessibility issues which are within our control as well as working with all our third-party supplied systems to try to resolve any of their identified accessibility issues.

Our accessibility road map shows how and when we plan to improve accessibility on this website.

Accessibility road map
Update accessibility statements - August 2020 Website accessibility audit - August to September 2020 Action issues arising from accessibility audit - September 2020

Update all other Trafford Council sub-site accessibility statements - August 2020

  Online forms accessibility audit - September 2020
PDF accessibility audit    

We are currently using the WAVE, PAVE and axe Chrome extensions as our preferred testing tools.

This statement was prepared on 12 August 2020. It was last updated on 14 September 2020.