Get help with the switchover

Your telecoms provider (Virgin Media, BT, etc) should contact you before the switchover to discuss what you need to do to make sure your service isn’t interrupted. They will be able to confirm the services you currently use that will be impacted by these changes.

However, we’re encouraging everyone to be prepared for what to expect. 

You can find more information on Which.

Beware of scams

The switchover itself should not cost you anything beyond your broadband plan. Be cautious of anyone asking for payment for equipment or services related to the changeover. 

If you do get any requests for money, report it on the Report Fraud website or call 0300 123 2040.