Pest control terms and conditions

Trafford Pest Control will always strive to ensure that:

  • Pest control and management work is carried out in accordance with the latest and best industry codes of practice, conforming to all regulations and statutory requirements
  • Customers are provided with prompt and courteous service delivery
  • Complaints are dealt with swiftly and satisfactorily

All pest control treatments are carried out subject to the following terms and conditions.

Service and payment

  • Trafford Council contracts to undertake pest control investigation and/or treatment at the prices stated on the charges web page.
  • Trafford Council is a member of the British Pest Control Association, and all treatments are undertaken in accordance with industry best practice.
  • Payment for fixed price, domestic investigations, and/or treatments must be made at the time of booking.
  • Payment can be made with a credit or debit card when booking by telephone or online.
  • The price is made up of two parts: a call-out fee and an investigation and/or treatment fee. 

Cancellations and missed appointments

  • If you cancel the booking with more than one clear working day’s notice, we will refund the investigation/treatment fee and the call-out fee.
  • If you cancel the booking with less than one clear working day’s notice of the (first) appointment, we will refund the investigation/treatment fee only.
  • If you miss your appointment or reschedule with less than one clear working day's notice of the appointment, you will need to re-book and pay the call-out fee again.
  • Even where work has already started, you have the right to cancel the contract for treatment/investigation within 14 days of booking. If you decide to cancel after treatment has commenced, you will be asked to pay for any work which has already been undertaken and the retrieval of any materials and equipment. Note that treatment for rats and mice is subsidised by the Council. This means the fee only covers the first visit, and no refunds will be issued once that initial appointment has taken place.

Our responsibilities

  • We reserve the right to refuse or withdraw our service at any time if we suspect that there has been a breach of any health, safety, or environmental guidance or if you fail to take action in response to a written request from us.
  • We will not undertake any pest control treatment or other work at your premises without a responsible adult being present (over 18).
  • Before carrying out any treatment involving the use of pesticides, we will conduct a risk assessment to determine the most appropriate method to use. A report will be provided to you. We will provide general information about the pesticides used at your premises and will provide additional information upon request.
  • The Council does not accept any liability for loss, damage, or injury to any domestic animals, birds, goods, or equipment unless the loss, damage, or injury was occasioned by negligence of the Council or its employees.
  • Upon completion of the treatment, we will remove any unused poison and our equipment.
  • We reserve the right to charge for any missing or damaged bait boxes, traps, or similar equipment listed on the treatment report. This charge may also apply if we are unable to recover this equipment from you.
  • Where it is suspected that an infestation is being caused by a defect in the building structure or by actions/activities at the property, you will be advised and written recommendations will be given.
  • Telephone calls may be recorded for training or security purposes.
  • If we cannot attend due to unforeseen circumstances (e.g. adverse weather conditions, sickness, travel/transport issues) and we cannot offer a suitable appointment within two working days of your original appointment, and treatment has not already started, we will offer a full refund.

Your responsibilities

  • Keep children, livestock, and pets away from pesticides, baits, and traps.
  • Do not disturb or otherwise interfere with pesticides, baits, or traps.
  • Advise us immediately of any interference with pesticides, baits, or traps, and/or where you suspect that there is a risk to persons, animals, or the environment from our treatment.
  • Properly dispose of dead rodents or other pests on your property. (Wrap and place in the general waste bin).
  • Carry out any pre-treatment requirements for fleas and bedbugs. Failure to do so may result in our refusing to treat without refund.
  • Carry out the recommendations of our pest control officers for treatment of your premises (contained in the ‘Proofing Report’.)
  • Keep appointments with us or tell us at least one clear working day in advance if you are unable to keep an appointment; failure to do this may result in an additional charge to re-book.
  • If structural components of your house (or grounds) or any contents need to be moved to enable treatment, this is the responsibility of the householder. For example, opening loft hatches, removing kitchen kickboards, and moving furniture or other items. If the person present cannot do this, the pest controller will use their discretion about whether it is appropriate for them to move the item. A disclaimer will be signed relinquishing the Council's responsibility for any accidental damages.

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