Gas and Heating Support Officer

6 Month Fixed Term Contract

Agile working arrangements (a mixture of working from home, Sale Point and on site in and around the north west)

Reporting to the Gas and Heating Manager, the successful candidate will provide a highly efficient support, administration and reporting service for the Gas and Heating Team within Property Services Directorate.

The main responsibilities of the role include:

• Assisting with work associated with the annual gas servicing programme for access to all properties
• Contacting customers, contractors and line managers in relation to queries and gas meter installation; and electrical repairs/maintenance/breakdown issues
• Supporting the Heating Team to maintain and keep the gas servicing records, contractor liaison and formal contract meetings up-to-date
• Assisting the Heating Team to ensure the contractor is 100% compliant with the Trust’s access process
• To provide assistance with arranging audits via our 3rd party auditor for completed jobs carried out by the contractor
• To support the Heating Team with arranging legal visits with the local authority
• Escalating the risk of potential non-compliance to the Heating Manager
• Ensuring accurate record keeping and the provision of timely updates in relation to component renewals to the Assets team
• Supporting the Voids Team with all gas related activities
• To work closely with other departments to ensure access to properties with vulnerable customers
• Working with the Heating Team to produce relevant reports
• Assisting the Heating Team to organise and schedule works for the Gas Engineers
• Monitor, report and advise on compliance performance, identifying opportunities for continuous improvement in terms of productivity and efficiency

The Candidate:

It is essential that the candidate has the following:

• A good knowledge of gas statutory compliance and gas management requirements in housing maintenance
• Ability to organise and prioritise workloads
• Social Housing experience
• Computer literate
• Must be highly organised
• Excellent customer service skills

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