Referrals and Assessment Worker

Background:

Trafford Domestic Abuse Services (TDAS) is a Quality accredited, registered charity offering support to individuals and families who are affected by domestic abuse since 1990. We support families who live/work in the Trafford area and provide IDVA and Children and Young People (CYP) support services in Salford. We provide both intervention and prevention services and work in partnership with other voluntary organisations to support families across Greater Manchester.

TDAS Values:

Innovative: introduce new ideas, are creative and foreword thinking.

Collaborative: work in partnership with key stakeholders to enable people to achieve a defined & common purpose

Openness: create an open culture, provide transparent reporting, good fundraising and governance.

Person centred: provide coordinated, personalized and enabling services to everyone

Empowering: empower our service users to become stronger, more confident, being aware of their rights and privileges and live a more meaningful and fulfilling life.

Purpose of the role:

To provide a non-judgmental, rapid response support service for survivors of domestic abuse at the initial stages of their support journey. To provide a triage response upon receipt of referral, promptly engaging with the survivor to assess the risk, need and priority, and identifying further support pathways. The worker will support across multiple projects and will need to work in partnership to ensure that the post is effective and efficient in delivery. The worker will make contact with the referrals within 48-hours of allocation and establish their support needs. This will include providing telephone support, establishing a safety plan and referring/signposting to other relevant support services if necessary.

Main duties:

1. Completing, receiving, and assessing referrals to the accommodation, CYP and Community team
2. Ensure that risk assessment and risk management procedures are followed at all times, prioritising those most at risk;
3. To provide initial safety planning when necessary and advice and guidance to agencies supporting victims
4. To ensure OASIS case files are complete with all relevant information from the referral and are placed on correct waiting lists
5. To make prompt decisions on suitable referrals for bedspaces to avoid under occupancy in refuge.
6. To respond timely to referral queries and additional information
7. To be the point of contact for the victims who want support whilst they are on the waiting list. This will include having telephone contact with them every week to ensure their expectations have been met.
8. To network and liaise with all relevant agencies relating to the referral to gain additional information to progress the referral
9. To liaise with refuge staff to arrange move-ins of new residents.
10. To acknowledge receipt of referrals from professionals and be the point of contact for updates of referral progression
11. Quality assurance of all referrals into the service
12. To support with answering the TDAS support line
13. Liaise and work in conjunction with TDAS senior management team to provide a holistic support service to families across all TDAS services.
14. Access regular feedback from service users to ensure the continued improvement of services and support offered to children and young people by TDAS.
15. To plan and manage own workload working on own initiative, often in times of crisis

General:

1. Work with the Chief Executive Officer and other staff members to promote and support the development of TDAS
2. To adhere to TDAS Code of Conduct at all times.
3. To attend staff meetings when required
4. To work in line with, and follow, the policies and procedures of TDAS.
5. To ensure that all TDAS policies and procedures are implemented and promoted by staff.
6. To actively promote diversity in the organisation
7. To act as an ambassador for and represent TDAS at external functions.
8. To represent TDAS on local and regional forums.
9. To build positive relationships and partnerships with key local agencies
10. To embody TDAS’s values and act as a role model.
11. To participate actively in the management team, contributing to the strategic development of the organisation.
12. To undertake any other duties as may be deemed consistent with the requirements of the post.

Benefits:

A generous package including 34 days holiday per year inclusive of bank holidays (FTE), extra holidays, for long service, Employee pension scheme with employer contribution (after 3 months of employment), Cycle2work Scheme, Life assurance benefit, 365 days a year Employee Assistance Programme

Application Criteria and Process:

For more information click here or to apply for this position, you must have minimum of 12 months experience of working with adults in social care settings and knowledge and understanding of the effects of domestic abuse on adults, children, and young people. You must be able to assess risk, support plan and deliver services. It is essential that you have an up-to-date knowledge of Child Protection and Safeguarding.

Experience of working with individuals in a crisis situation, demonstrating strong crisis management, skills and ability to cope under pressure

This post is subject to DBS disclosure scheme

Applicants with minimum qualifications and experience will only be considered.  Please do not send CVs, as they will not be processed.

No agencies please.

For further information please contact admin@tdas.org.uk Tel: 0161 872 7368            

An application pack is available to download from www.tdas.org.uk