HR Zendesk System Administrator

Department for Education

Job summary:

We encourage applications from a diverse range of candidates  

At DfE, we are proud of the commitment we make to diversity and inclusion and of the progress we have made. We have active & vibrant staff networks, special leave policies and workplace adjustments put in place for those who need them. We are continuing to build a diverse DfE, in an inclusive environment which nurtures and realises potential in all, at all levels.

Equality and Diversity - Department for Education

• Do you enjoy problem solving and working with people, systems and data?
• Are you able to identify and engage with key stakeholders, arranging and participating in workshops and meeting to elicit and gather requirements?
• Can you learn quickly and adapt to changing day-to-day requirements?

If you answered yes to the above, our HR System Administrator role would be a great opportunity for you!

This role will provide an excellent opportunity for you to develop IT, project management & HR skills. HR departments are central to the operation of organisations and are a vital and interesting area to work in.

When you join our HR systems team you will learn how a HR department works and some of the legislation that HR professionals must know. You will be responsible for a key IT system so will learn how IT systems are run and managed and what project management takes place alongside this.

This is a great opportunity to begin a career in a sought after and rapidly changing field.

The successful applicant will be joining at an exciting time as the DfE HR Zendesk system is scheduled to undergo extensive upgrades with the latest technology and is aiming to be the very best solution offered within the Civil Service.

You will be joining a small team delivering an evolving HR technology platform used by over 8000 DfE managers and staff. Working within our HR systems team you will be responsible for developing and maintaining the departments HR Zendesk instance alongside extending system knowledge & information management capabilities.

Job description:

As a HR Zendesk Systems Administrator your responsibilities will include:

• Working closely with the HR Zendesk Product Owner and colleagues across the DfE to ensure the system is delivering what our users need.
• Maintaining and updating workflows within the HR Zendesk system.
• Working with HR stakeholders to examine and evaluate their HR Zendesk requirements and identifying solution options and recommendations.
• Supporting, analysing, troubleshooting and resolving Zendesk issues.
• Implementing changes within the system using change management processes.
• Maintaining the security for the system including all statutory and legal requirements.
• Assisting in the creation of bespoke data analysis and reporting tools.
• Finding new ways to develop and improve the system and ways to improve your own skill set utilising the extensive L&D offer the DfE provides.

Person specification:

Essential Criteria.

We are looking for someone to be/have:

• Systematic in their thinking with an ability to see the big picture and wider implications of decisions. You can analyse and understand a problem, think of different solutions and decide which is the most appropriate.
• Process and detail driven you ensure everything is accurate and error free whilst operating within system standards.
• A good communicator both verbally and in writing with an ability to simplify system complexities and adapt communication based on the audience.
• Excellent organisation and prioritisation skills you can balance planned and reactive work to assure both personal and team objectives are delivered.
• Self-motivated to learn new information to develop yourself and work processes.

 Desirable Criteria.

• Experience of system administration.
• Experience of working in a HR environment.

Desirable criteria will only be assessed in the event of a tie break situation to make an informed decision.

Apprenticeship:

As we are determined to offer you the best chance to develop and enhance your professional skills, we are wanting to provide apprenticeship opportunities to all our staff. Upon appointment we will work with you to explore the most suitable learning and development options.

Benefits:

Applicants currently holding a permanent post in the Civil Service should note that, if successful, their salary on appointment would be determined by the Department’s transfer / promotion policies.

As a member of the DfE, you will be entitled to join the highly competitive Civil Service Pension Scheme, which many experts agree is one of the most generous in the UK.

You will have 25 days leave, increasing by 1 day every year to a maximum of 30 days after five years’ service. In addition, all staff receive the King's Birthday privilege holiday and 8 days’ bank and public holidays.

We offer flexible working arrangements, such as job sharing, term-time working, flexi-time and compressed hours. 

Most DfE employees will be working a hybrid pattern, spending at least 60% of their time in an office or work setting. Changes to these working arrangements are available in exceptional circumstances, but must be agreed with the line manager and in line with the requirements of the role. 

Travel to your primary office location will not be paid for by DfE, but costs for travel to an office which is not your main location will be covered.

As an organisation, which exists to support education and lifelong learning, we offer our staff excellent professional development opportunities.

To view a list of job opportunities with Civil Service Jobs click here