Community Navigator Volunteers

Community Navigator Volunteers Needed for Citizens Advice Trafford, Stockport, Oldham & Rochdale

What will you do?

• complete an introduction to Citizens Advice and training for your role as well as access to further training.
• talk to clients face to face, to help navigate them to find information online that can aid them in solving their problems
• help clients carry out an activity online to solve their problems

Some examples of what you could do:

• find the information online that explains how to check a client’s state pension age and help them to do this
• find the information online about how to renew vehicle tax and help a client to do this
• help a client find and understand steps they can take to deal with their rent arrears
• signpost clients appropriately to suit their needs following agreed protocols
• Add a brief record of the clients’ problems and what action you’ve taken to a database

What’s in it for you?

• make a real difference to people’s lives
• learn about a range of issues such as benefits, debt and housing
• build on valuable skills such as communication, listening, supporting others to use the internet
• increase your employability (You will have access to Internal job opportunities immediately)
• work with a range of different people, independently and in a team.
• have a positive impact in your community.

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

• be friendly, approachable and patient
• be non-judgmental and respect views, values and cultures that are different to your own
• have good listening skills
• have excellent verbal and written communication skills
• have good IT skills
• be able to understand information and explain it to others
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training in your role

How much time do you need to give?

Ideally we ask for 4 hours per week, preferably (can be more) on one day each week for at least 6 months.

If there is anything else you would like to know about the role, please do not hesitate to get in contact with me directly on nathan.woodhead@casort.org or you contact the learning team via learning@casort.org.

To apply:

For more information click here, or to apply for this opportunity email your details to:  learning@casort.org