Customer Service Advisor

The role

Are you always willing to put the customer’s needs first? Do you exceed in customer satisfaction? Are you ready to join a team that appreciates you and helps your career grow? We have got the job for you!

Here at GXO, we are currently recruiting for a Customer Service Advisor to join the Greene King Customer Team based at Trafford Park. Managing a diverse workload, the team provide exceptional customer service to the Greene King contract. The team is the central point of contact for all enquiries from both internal and external customers.

This position is on a ‘5 from 7‘shift rotation (including Sundays) which will come to 37.5 hours per week on a permanent basis, with potential flexibility for hybrid working.

Pay, benefits and more:

We’re looking to offer a salary of up to £23,000.00 per annum and 33 days annual leave (inclusive of bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! 

What you’ll do on a typical day:

• Daily contact with customers and suppliers to arrange bookings and service requests
• Liaising with Green King colleagues across all parts of the business
• Deliver excellent customer service as part of all tasks
• General administrative tasks and duties

What you need to succeed at GXO:

• A desire to work in a customer-facing role and provide excellent service
• Comprehensive computer skills – including Excel and Word
• Excellent attention to detail
• Possess excellent people skills and be a team player

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here. 

To view a full list of job opportunities with GXO click here