Online service helps residents find right treatment

Trafford residents are being urged to help ease the pressure on the NHS by seeking the right help if they fall ill. 

The 111 online service – – is available for all Greater Manchester residents but Trafford has one of the lowest uptakes in the area.

111 online helps people get urgent healthcare using their smartphone, tablet or computer. People answer questions about their symptoms and receive tailored advice on what to do next and where to go. Depending on the situation, the team can connect people to a nurse, an emergency dentist or GP.

The online service is fast, free and easy to use and offers the same help as the 111 phoneline.

Residents can use the service to:

  • Answer questions about your symptoms
  • Find out where to go for help if you can’t see your GP or dentist, or get a call back from a nurse
  • Get advice on self care


Dr Mark Jarvis, Clinical Director of Trafford CCG, said:

“I would strongly urge people to use 111 online – it is quick and easy to use and delivers the appropriate advice for residents who need it.

“This is about people receiving the right care swiftly and efficiently. We want to avoid people making unnecessary visits to A&E or their GP when there are more appropriate alternatives.

“By using 111 online, people can be advised on their best course of action.”

Posted on Friday 23rd November 2018