Support for serious damp and mould

Private tenants

If you are privately renting a flat and are having problems with dampness or mould, it's crucial to inform your landlord or leasing agency in writing and preserve a copy of the correspondence.

You will have to let them know about the problems that need to be fixed, the possible effects on your health, and any furniture damage that may have resulted from it.

You can report the matter to the Housing Standards Team by filling out the online reporting form for disrepair if your landlord or rental agent ignores your complaint or fails to provide a sufficient resolution.

When filing a report, make sure to include photographic proof of the problem and confirmation that you have notified your landlord or rental agency of the situation.

Social housing tenants

You should notify your landlord right away if you are a tenant in social housing and are having problems with mildew and dampness so that they can take care of the situation. Similar to private renters, your landlord has the obligation of resolving any underlying problems that could be causing the moisture.

If your landlord has been informed of the mould and dampness and has not taken anything, you should file a formal complaint, keeping a copy of all correspondence. If the concern is not adequately addressed, your next step should be to ask the Housing Ombudsman to look at your case.

If the issues persist after following these steps then report the issue to our Housing Standards Team through our disrepair online reporting form. Be sure to show evidence of the issues along with communications you have had with your landlord and the Housing Ombudsman.

Handling damp and mould

Shelter provides advice on how to handle these issues as well as the obligations of private landlords. Furthermore, Shelter maintains specialised websites for social housing renters that address issues with mould and dampness in houses owned by housing associations and councils.

Landlords

It is legally your duty as a landlord to maintain the inside and outside of your rental homes in excellent condition. This comprises components of a building that may result in mould and dampness, like:

  • Brickwork and pointing
  • Damp Proofing
  • Doors and windows
  • Ventilation
  • Heating systems
  • Insulation

The UK government has created a guidance document for landlords to understand their legal responsibilities with damp and mould in their properties: Understanding and addressing the health risks of damp and mould in the home.

Support with energy efficiency and home improvements

It is legally your duty as a landlord to maintain the inside and outside of your rental homes in excellent condition. This comprises components of a building that may result in mould and dampness, like:

  • Retrofit GM is another scheme designed to help Greater Manchester with home improvements to reduce energy emissions and heating costs. You can visit their eligibility checker.
  • For further information about support available to Trafford residents you can visit the dedicated page on our website: Make your home more energy efficient.